Jennifer Mann
Savannah,GA
Summary
Focused professional skilled in stabilizing and assessing patients in emergency situations. Adept in utilizing medical equipment and instruments to diagnose and treat patients. Possesses strong interpersonal skills to effectively communicate with patients, emergency personnel and medical staff.
Overview
14
14
years of professional experience
Work History
AEMT
Central EMS
06.2021 - Current
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Educated public on emergency medical services.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Increased patient satisfaction through effective communication, attentive listening, and addressing concerns promptly.
- Handled patient transfers from one medical facility to another.
- Provided patient families with post-medical care instructions.
- Ensured accurate documentation of patient assessments, treatments, and interventions for proper record keeping.
- Served as a mentor for new AEMT staff, providing guidance and support to ensure a smooth transition into the role.
- Promoted a safe working environment for both patients and fellow team members by adhering to established safety guidelines at all times.
- Trained new EMTs on proper protocols and procedures.
AEMT
Metro Atlanta Ambulance
03.2017 - 04.2021
- Trained EMTs in basic life support skills, oxygen therapy, and wound care.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Increased patient satisfaction through effective communication, attentive listening, and addressing concerns promptly.
- Handled patient transfers from one medical facility to another.
- Contributed to successful patient outcomes by effectively administering appropriate treatments based on assessment findings.
- Ensured accurate documentation of patient assessments, treatments, and interventions for proper record keeping.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Responded to 911 calls for medical emergencies.
- Demonstrated strong decision-making skills under high-pressure situations while prioritizing patient safety above all else.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Promoted a safe working environment for both patients and fellow team members by adhering to established safety guidelines at all times.
- Provided seamless patient handoff to hospital staff by delivering thorough reports while maintaining confidentiality standards.
- Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
- Trained new EMTs on proper protocols and procedures.
- Assessed medical conditions of patients in pre-hospital settings.
- Maintained up-to-date knowledge of protocols and procedures to provide the highest level of care possible.
- Evaluated patient histories to assess and prioritize levels of care.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Elevated overall efficiency of AEMT operations through proactive maintenance checks on equipment and vehicles, minimizing downtime due to malfunctions or repairs.
Patient Access Representative
Fannin Regional Hospital
10.2010 - 03.2017
- Organized patient records and database to facilitate information storage and retrieval.
- Trained new staff on filing, phone etiquette and other office duties.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Facilitated communication between patients and various departments and staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new staff on hospital processes and procedures.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Education
EMS Professions -
North Georgia Technical College
Clarkesville, GA01.2017
Skills
- Oxygen Equipment
- Intravenous therapy
- Emergency patient triage
- Cardiopulmonary Resuscitation
- First Aid
- Airway Management
- Medical History Recording
- Patient Triage
- Diabetic Emergencies
- Patient Assessments
- Emergency Vehicle Driving
- Certified in CPR/AED
- Prehospital Trauma Life Support (PHTLS)
- Venipuncture Procedures
- Scene safety assessment
Timeline
AEMT
Central EMS
06.2021 - Current
AEMT
Metro Atlanta Ambulance
03.2017 - 04.2021
Patient Access Representative
Fannin Regional Hospital
10.2010 - 03.2017
EMS Professions -
North Georgia Technical College
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