Hi, I’m
Jennifer Manzano
Huntington Station
Summary
Equipped with strong problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
years of professional experience
Work History
Cedar Fence
Receptionist
11.2022 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Completed all tasks in compliance with company policies and procedures.
Rent A Center
Sales Assistant Manager
05.2021 - 09.2022
Job overview
- Inventory twice a week.
- Driving a truck for Deliveries & Collection
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up appointments with interested customers according to schedule availability.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Opened new accounts and documented personal and payment information in system.
- Answered calls, took messages, and transferred calls to correct individuals.
Pier 1 Imports
Sale Manager
09.2018 - 03.2020
Job overview
- Streamlined opening procedures to ensure timely store readiness for customers each day without compromising quality or safety standards.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Used computers to enter data, track shipments and maintain records of products.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Managed employee performance reviews providing constructive feedback leading to higher team morale and improved performance.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
CVS
Cashier
05.2018 - 09.2019
Job overview
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Learned duties for various positions and provided backup at key times.
- Helped in Pharmacy and Photo Lab area.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Interacted with vendors and professional services personnel to receive orders.
Madison Square Garden
Runner & Cashier
09.2016 - 09.2018
Job overview
- Maintained professionalism at any special events/concerts and sport.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Aramark Citi Field
Runner
04.2016 - 04.2017
Job overview
- Clean area before & after running an order
- Rapidly organized bag with food, condiments and utensil.
- Always With A SMILE : )
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
Old Navy
Sales Associate
11.2013 - 11.2015
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Deli & Cigar Beer
Sales Associates
05.2010 - 07.2010
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Greeted customers at counter to fulfill requests and answer questions.
- Kept up-to-date with changing lottery rules and regulations, allowing for accurate information sharing with customers.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
Papa Johns
Assistant Manager
05.2004 - 09.2009
Job overview
- Answered Phone
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Operated dishwasher and manually washed dishes to clean.
Education
Walt Whitman High SchoolHuntington Station, NY
High School
01.2009
University Overview
Graduated
Skills
- Multitask
- Flexible
- Attention to detail
- Data entry
- Telephone skills
- Organization skills
- Customer/Client relations
- Sales team training
- Bilingual (Spanish)
Timeline
Receptionist
Cedar Fence
11.2022 - Current
Sales Assistant Manager
Rent A Center
05.2021 - 09.2022
Sale Manager
Pier 1 Imports
09.2018 - 03.2020
Cashier
CVS
05.2018 - 09.2019
Runner & Cashier
Madison Square Garden
09.2016 - 09.2018
Runner
Aramark Citi Field
04.2016 - 04.2017
Sales Associate
Old Navy
11.2013 - 11.2015
Sales Associates
Deli & Cigar Beer
05.2010 - 07.2010
Assistant Manager
Papa Johns
05.2004 - 09.2009
Walt Whitman High School
High School
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