Professional Summary
Overview
Work History
Education
Skills
Timeline

Jennifer Marshall

VA Medical Center
West Allis,WI
18
years of professional experience

Dynamic professional with experience at VA Medical Center, excelling in customer support and problem-solving. Proven ability to enhance patient care through effective communication and data entry. Successfully improved appointment scheduling efficiency, ensuring optimal resource utilization while fostering patient independence and satisfaction. Skilled in medication administration and patient education.

Work History

Call Center Representative

8 Years 4 Months
VA Medical Center | 06.2018 - Current
  • Handled incoming calls, providing accurate information to veterans regarding healthcare services.
  • Assisted patients with appointment scheduling, ensuring efficient use of medical resources.
  • Documented patient inquiries and concerns in electronic health record systems for follow-up actions.
  • Collaborated with healthcare teams to resolve patient issues and improve service delivery processes.

Licensed Practical Nurse

10 Years 10 Months
VA Medical Center | 08.2008 - 06.2019
  • Administered medications and treatments under physician supervision, ensuring compliance with safety protocols.
  • Monitored patients' vital signs and reported changes to nursing staff for timely interventions.
  • Supported daily living activities, promoting patient independence and enhancing quality of care.
  • Assisted in wound care management, applying dressings and educating patients on aftercare.

Education

Licensed Practical Nurse - Licenced Practical Nurse

Milwaukee Area Technical College | Milwaukee, WI | 05-2008

Skills

Problem-solving skills
Customer support
Data entry
Customer service

Timeline

Call Center Representative

VA Medical Center
06.2018 - CurrentRead More

Licensed Practical Nurse

VA Medical Center
08.2008 - 06.2019Read More

Milwaukee Area Technical College

Licensed Practical Nurse from Licenced Practical Nurse
Read More
Jennifer Marshall