Jennifer Martin
Trumbull,NE
Summary
Experienced Office Manager and administration professional with 10+ years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Aurora Cooperative
Multiple Locations, NE
10.2018 - Current
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Billing of fertilizer, chemical, seed and various application services.
- Facilitated customer contracts and corresponding prepays.
- Coded accounts payable invoices.
- Managed warehouse, shop and inventory and placed new product orders.
- Assisted dispatcher with direct-to-farm fertilizer loads.
- Collected and processed payments on customer accounts.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Accounts Receivable & Credit Specialist
Aurora Cooperative
Aurora, NE
03.2014 - 10.2018
- Processed payments, refunds and adjustments to customer accounts.
- Prepared monthly statements for customers.
- Analyzed customer payment trends and credit worthiness.
- Reconciled discrepancies between customer payments and invoices due.
- Assisted in month-end closing process including preparation of journal entries related to Accounts Receivable activities.
- Processed new customer forms to set up accounts in system.
- Received and recorded cash, checks and transfers.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
Insurance Agent
Christensen Insurance Agency
Central City, NE
11.2011 - 03.2014
- Assessed customer risk levels and recommended appropriate coverage options.
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Maintained accurate records of all insurance transactions using computer software systems.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Education
Bachelor of Science - Business Administration & Information Systems
Belleuve University
Bellevue, Ne05.2017
Skills
- Office Management
- Customer Relations
- Account Reconciliation
- Regulatory Compliance
- Organizational Skills
- Supply Management
- Billing
- Data Entry
- Contract Administration
Certification
Professional Licenses:
Property and Casualty Insurance – Nebraska – Issued August 2010
Life and Annuities Insurance – Nebraska – Issued February 2021
Other:
Notary Public – Nebraska – Since June 2012
References
References available upon request.
Timeline
Office Manager
Aurora Cooperative
10.2018 - Current
Accounts Receivable & Credit Specialist
Aurora Cooperative
03.2014 - 10.2018
Insurance Agent
Christensen Insurance Agency
11.2011 - 03.2014
Bachelor of Science - Business Administration & Information Systems
Belleuve University
Professional Licenses:
Property and Casualty Insurance – Nebraska – Issued August 2010
Life and Annuities Insurance – Nebraska – Issued February 2021
Other:
Notary Public – Nebraska – Since June 2012
Similar Profiles
Kendall EricsonKendall Ericson
Blend Plant Operator/Plane Loader/Dry Applicator at Aurora CooperativeBlend Plant Operator/Plane Loader/Dry Applicator at Aurora Cooperative
Austin RoseAustin Rose
Operations Specialist at Aurora CooperativeOperations Specialist at Aurora Cooperative
Lauren AndersonLauren Anderson
Office Manager at Aurora CooperativeOffice Manager at Aurora Cooperative