Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Martin

Fonda

Summary

Proficient Office Coordinator, successful at efficiently and accurately managing records and databases.

History of improving processes and increasing team efficiency. Efficient professional in medical administrative support, known for high productivity and ability to complete tasks swiftly. Specialized skills include patient scheduling, medical billing, and records management. Excel in communication, organization, and adaptability, ensuring seamless office operations and positive patient interactions. Experienced in fast-paced environments and adaptable to last-minute changes.

Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

25
25
years of professional experience

Work History

Surgical Scheduler

St.Mary's Healthcare
Amsterdam
08.2024 - Current
  • Checked patient insurance and collected pre-authorizations from insurance
  • Schedule tests
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Organized patient medical records and worked with insurance company representatives to obtain authorization.

Office Coordinator/ Surgical Scheduler

Nathan Littauer Primary Care Center
Gloversville
08.2021 - 08.2024
  • Interacted with customers by phone, email, or in person to provide information.
  • Answered and managed incoming and outgoing calls, while recording accurate messages for distribution to office staff.
  • Schedule patient appointments.
  • Efficiently supervise filing, sorting, and handling of incoming and outgoing mail.
  • Appropriate use of EMR.
  • Obtain authorizations from insurance companies for diagnostic imaging requests and outgoing referrals.
  • Send referrals ordered by the provider to specialty offices using electronic fax.
  • Work with primary and specialty providers, rooming patients.
  • Checked patient insurance and collected pre-authorizations from insurances
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted with special projects as requested from time-to-time by management team.
  • Compiled data, tracked changes, and created reports in Excel spreadsheets.
  • Maintained detailed logs of patient information such as name, procedure type, insurance provider and estimated duration of operation.
  • Responsible for scheduling and coordinating surgeries, procedures, and appointments for the operating room.

New Patient Coordinator

New York Oncology And Hematology
Amsterdam
11.2020 - 06.2021
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Ordered and stocked office supplies
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Obtained incoming referrals and schedule new patient appointments

Traveling Certified Nursing Assistant

Nurse Finders Agency
Albany
05.2016 - 03.2019
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

CNA

Otsego Manor
Cooperstown
06.2009 - 05.2016
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

HHA

Private Care
Oneonta
03.2007 - 06.2009
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.

Partner

Stewart's Shops
Fort Plain
08.2004 - 03.2007
  • Provided outstanding service to all individuals, promoting effective and lasting business relationships.
  • Customer Service
  • Stock shelves/Orders
  • Cash checks
  • Open/Close
  • Serve Ice Cream

Assistant Manager

Pizza Hut
Palatine Bridge
05.2002 - 03.2004
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed organizational structure to outline and direct rules, roles and responsibilities.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Compiled financial data to comply with budget.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Dietary Aide

St.Johnsville Nursing Home
St.Johnsville
06.2000 - 05.2002
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Upheld efficiency of meal services by pre-setting tables before patients arrived.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Education

GED - General Diploma

St.Johnsville High School
St.Johnsville NY
08.2004

Skills

  • Staff Training
  • Activity Logging and Reporting
  • Office Supplies and Inventory
  • Call Screening
  • Reminder Calls
  • Superior Customer Service
  • Insurance Authorizations
  • Advanced Excel Spreadsheet Functions
  • Printing Materials
  • Benefits Verifications
  • Mail and Package Distribution
  • Postage Meter
  • Friendly and Relatable
  • Petty Cash Management
  • Call Transfers
  • Reading Comprehension
  • Online Systems
  • Office Workflow Support
  • Report Reconciliation
  • Inquiry Requests
  • Correcting Submissions
  • Patient scheduling
  • Insurance verification
  • HIPAA compliance
  • Attention to detail
  • Organizational skills
  • Front office operations

Timeline

Surgical Scheduler

St.Mary's Healthcare
08.2024 - Current

Office Coordinator/ Surgical Scheduler

Nathan Littauer Primary Care Center
08.2021 - 08.2024

New Patient Coordinator

New York Oncology And Hematology
11.2020 - 06.2021

Traveling Certified Nursing Assistant

Nurse Finders Agency
05.2016 - 03.2019

CNA

Otsego Manor
06.2009 - 05.2016

HHA

Private Care
03.2007 - 06.2009

Partner

Stewart's Shops
08.2004 - 03.2007

Assistant Manager

Pizza Hut
05.2002 - 03.2004

Dietary Aide

St.Johnsville Nursing Home
06.2000 - 05.2002

GED - General Diploma

St.Johnsville High School
Jennifer Martin