Jennifer Martinez
San Francisco,CA
Summary
Dedicated and self-motivated Office Manager, Customer Service Specialist, and Legal Assistant with extensive experience in healthcare, hospitality, sales, and legal administration. Skilled at improving office operations, building client relationships, managing schedules, and supporting attorneys with casework and document management. Fluent in English and Spanish, with a proven record of enhancing customer satisfaction, driving sales, maintaining confidentiality, and leading teams in fast-paced environment.
Overview
10
10
years of professional experience
Work History
Owner
El Sabor LLC
01.2017 - Current
- Directed daily business operations, budget management, staff hiring and training, and event catering services.
- Consulted with clients, coordinated logistics, and consistently delivered high-quality customer experiences.
Legal Assistant
Law Office of Chelsea N. Olsen
09.2024 - 02.2025
- Provided administrative support to attorneys, scheduling meetings, managing legal files, and filing court paperwork.
- Drafted legal correspondence, organized discovery materials, and maintained confidentiality with sensitive case information.
- Communicated with clients to gather information, provide updates, and assist in document preparation.
- Assisted in billing and managed deadlines for court filings.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Attended court hearings and depositions to take notes and document proceedings.
- Revised and finalized letters, briefs, and memos.
Front Desk Receptionist
After Hour Pediatrics
11.2022 - 07.2024
- Greeted patients, answered multi-line phone systems, scheduled appointments, and processed billing payments.
- Maintained patient records and ensured an organized, welcoming front desk environment.
Certified Nursing Assistant (CNA)
UCSF Medical Center / Alegre Home Care
04.2015 - 04.2021
- Delivered comprehensive patient care in surgical, rehabilitation, and home-healthcare settings.
- Monitored vital signs, supported patients with personal hygiene, and documented medical information accurately.
Office Assistant
H&R Block
12.2017 - 05.2019
- Assisted clients with tax return preparation, reviewed financial records, and ensured accurate filings.
Front Desk Receptionist, Customer Service Representative
Elias Y Qare DDS
07.2017 - 12.2017
- Scheduled appointments, processed insurance claims, and assisted with patient care tasks.
Experience Manager Assistant
Colma Auto Body / Stewart Chevrolet
05.2015 - 04.2016
- Managed customer service operations, invoicing, sales tracking, and vehicle testing support.
Education
Associate of Arts - Criminal Justice
Chabot College
Hayward, CA05.2024
Associate of Arts - Criminal Justice
Diablo Valley College
Pleasant Hill, CA05.2022
Skills
- Customer Service and Client Relations
- Office Management and Administration
- Legal Document Preparation
- Scheduling and Calendar Management
- Payment Processing and Financial Records
- Insurance Verification and Claims
- Microsoft Office and FileMaker Pro
- Event Planning and Coordination
- Verbal and written communication
- Relationship building
- Customer relations
Accomplishments
- Trained 7 temporary accounting administrative staff during tax season.
- Recognized for outstanding dedication to patient care.
- Awarded for excellence in customer service and operational leadership.
Languages
Spanish
Native or Bilingual
French
Limited Working
Arabic
Limited Working
Timeline
Legal Assistant
Law Office of Chelsea N. Olsen
09.2024 - 02.2025
Front Desk Receptionist
After Hour Pediatrics
11.2022 - 07.2024
Office Assistant
H&R Block
12.2017 - 05.2019
Front Desk Receptionist, Customer Service Representative
Elias Y Qare DDS
07.2017 - 12.2017
Owner
El Sabor LLC
01.2017 - Current
Experience Manager Assistant
Colma Auto Body / Stewart Chevrolet
05.2015 - 04.2016
Certified Nursing Assistant (CNA)
UCSF Medical Center / Alegre Home Care
04.2015 - 04.2021
Associate of Arts - Criminal Justice
Diablo Valley College
Associate of Arts - Criminal Justice
Chabot College
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