Tankia Welch
Phoenix,AZ
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Proactive management professional offering excellent team building and leadership skills demonstrated over strong retail career. Direct floor operations with proven revenue building and customer service skills. Advanced expertise in all kinds of sales strategies and trends.
Quality-driven manager offering strong background providing proper management and placement of products in alignment with planograms. Strong and capable of heavy lifting, stooping, bending and climbing ladders to facilitate storage and presentation of products across diverse platforms. Deadline-driven Machine Operator with 5+ years experience in fast-paced environment. Great attention to detail and organizational skills.
Overview
8
8
years of professional experience
Work History
Owner
TnW Decals
TULALIP, Washington
09.2016 - 05.2018
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Maintained up-to-date administrative records to monitor operational conditions
- Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities
- Developed key operational initiatives to drive and maintain substantial business growth
- Aligned branding initiatives and sales strategies with client goals
- Conducted target market research to scope out industry competition and identify advantageous trends
Accounting Clerk
Tulalip Tribes
TULALIP, Washington
05.2015 - 09.2016
- Entered figures using 10-key calculator to compute data quickly
- Monitored status of accounts receivable and payable to facilitate efficient processing
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
- Reported financial data and updated financial records in ledgers and journals
- Maintained accurate and complete documentation for all financial department procedures
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Reconciled all company accounts, including credit cards, employee expenses and commissions
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
Floor Manager
Juicy Couture
TULALIP, Washington
07.2014 - 07.2015
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams
- Monitored inventory to determine loss points, maintain clear records and strengthen controls
- Trained team members in successful strategies to meet operational and sales targets
- Scheduled employees based on labor balancing requirements and forecasted customer levels
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Evaluated team and employee performance in order to develop and implement effective corrective actions
- Oversaw supply restocking, area cleaning and product organization
- Managed full team schedule to maintain adequate coverage
- Made personal recommendations for customers by sharing product knowledge and demonstrating product
- Executed department's promotions, markdowns and pricing to drive sales and meet goals
Stockroom Manager
ALDO
TULALIP, Washington
03.2013 - 06.2014
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Blocked and faced products on displays and shelves in accordance with company policy
- Stocked merchandise each week, clearly labeling items, arranging according to size or color, and preparing attractive displays
- Completed physical inventory counts each month
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
- Managed timely and effective replacement of damaged or missing products
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Removed all debris and packaging from boxes and separated for recycling or disposal
Receptionist
Tulalip Broadband
TULALIP, Washington
06.2011 - 11.2012
- Kept detailed records of sales and contracts
- Acted as first point of contact for Tulalip Broadband
- Set up appointments with potential and current customers to discuss new products and services
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Responded to telephone and in-person requests for information
- Communicated with customers to understand needs and recommend appropriate solutions
- Trained and mentored New receptionist
- Used consultative sales approach to understand and meet customer needs
Receptionist
Tulalip Tribes ( Beda?chelh)
TULALIP, United States
06.2010 - 05.2011
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Sorted, received and distributed mail correspondence between departments and personnel
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Operated multi-line telephone system to independently handle over 10-40 calls each day
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers
- Kept reception area clean and neat to give visitors positive first impression
Education
High School Diploma -
Marysville Pilchuck High School
Marysville WaAssociate Degree in Nursing -
Everest College
Everett WaSkills
- Relationship building
- Business planning
- Negotiation
- Project management
- Data collection and analysis
- Budgeting
- Strategic planning
- Operations management
- Business development
- Verbal and written communication
- Staff management
- Contract Management
- Business Administration
- Client service
- Financial management
- Project development
- Conflict Resolution
- Staff training/development
- Human resources management
- Database administration
- Spreadsheet development
- Office administration
- Telephone skills
- Scheduling and calendar management
- Customer and client relations
- Multi-line telephone systems
- Travel planning
- Billing and invoicing
- Customer/Client relations
- Documentation and reporting
- Professional communication
- Switchboard management
- Greeting customers
- Front desk operations
- Telephone reception
- Search directories
- Wrapping and boxing
- Data analysis
- Commercial equipment operations
- Event execution
- Transformer removal
- Shipping and receiving
- Retail materials management
- Exceptional time management skills
- Customer-oriented
- Shipping procedures understanding
- Warehousing functions
- Recordkeeping strengths
- Order fulfillment
- Stocking
- Process facilitation
- Case cart assembly
- Application installations
- Equipment inspections
- Program leadership
- Customer service
- POS systems
- Sales techniques
- Performance improvements
- Customer relations
- Team leadership
- Employee training
- Friendly demeanor
- Shipment processing
- Superior organization ability
- Excellent communication skills
- Basic administrative knowledge
- Staff training and development
- Cash register familiarity
- Goal-oriented
- Stocking
- Sales experience
Timeline
Owner
TnW Decals
09.2016 - 05.2018
Accounting Clerk
Tulalip Tribes
05.2015 - 09.2016
Floor Manager
Juicy Couture
07.2014 - 07.2015
Stockroom Manager
ALDO
03.2013 - 06.2014
Receptionist
Tulalip Broadband
06.2011 - 11.2012
Receptionist
Tulalip Tribes ( Beda?chelh)
06.2010 - 05.2011
High School Diploma -
Marysville Pilchuck High School
Associate Degree in Nursing -
Everest College