Jennifer Martinez
Pasco
Summary
Warm and passionate individual with 12 years of dedicated experience in Customer Service and 10 years in Clerical Administrative support. Quick learner with the ability to adapt to new tasks efficiently and skilled in nurturing essential customer relationships. Represents the organization with a friendly and professional demeanor.
Overview
12
12
years of professional experience
Work History
Mortgage Post Closing Servicing Specialist
Gesa Credit Union
Richland
03.2022 - Current
- Service Second Mortgages, Home Equity Lines of Credit.
- Handle mortgage payments, payoffs, delinquent property taxes, and depositing insurance checks
- Follow Federal Credit Union regulations.
- Send Reconveyance to release property liens to the designated county.
- Managed high volume outbound and inbound calls to ensure prompt member assistance.
- Maintain precise, up to date records of all interactions with members.
- Collaborated with mortgage services department to address forbearance and hardship claims effectively.
- Proficiency in attentive listening and accurately processing transactions for members, coupled with the ability to assist with any concerns related to loans or accounts.
- Handle tense situations tactfully and adeptly ask challenging questions.
- Work closely with third parties, title companies to help close transactions in a timely manner.
- Coordinated events for team training to improve skills and efficiency.
- Trained new hires and temporary employees on daily tasks to enhance team efficiency.
- Take annual federal training courses.
Asset Recovery Specialist I
HAPO Community Credit Union
Kennewick
10.2018 - 02.2022
- Handle a large volume of outbound and inbound calls while processing payments using internal software.
- Keep precise, up-to-date records of all members' conversations and communicate with members through email and chat.
- Stay up to date with Credit Union Federal regulations and training
- Proficiency in actively listening and retaining information from members calling to discuss payment arrangements, hardships, and interactions with third parties.
- File insurance or Gap claims and handle any other requests for assistance.
Walk-in Primary Receptionist
Tri-Cities Community Health
Pasco
04.2017 - 10.2018
- Deliver outstanding customer service both over the phone and in face-to face interactions.
- Registered and discharged patients while responding to phone inquiries by providing information, taking messages, and directing calls to relevant departments, ensuring efficient communication and patient flow.
- Attentive, and knowledgeable in accurately describing patients' symptoms, collecting demographic information, and performing data entry for insurance verification and health coverage assessments.
- Collected co-pays/payments. Deposited funds into accounts, disbursed cash to settle bills or invoices, maintained records of collections and disbursements, and reconciled account balances to ensure financial accuracy.
Human Resource Assistant/ Receptionist
Douglas Fruit Co
Pasco
01.2015 - 03.2017
- Conducted hiring orientations to enhance new employee integration and delivered exceptional customer service.
- Exercised sound judgment in resolving employee and colleague issues to maintain a positive work environment.
- Collaborate with the Administrative team to coordinate workload and prioritize tasks.
- Execute general administrative tasks consistently and professionally, ensuring high accuracy and attention to detail.
- Effective organizational skills and time management expertise, capable of handling a substantial volume of requests.
- Managed visitor badge input, processing, and monitoring to ensure security and compliance.
- Supply information to auditors, including H2A and warehouse staff.
Education
Certificate of completion -
Paul Mitchell the School
Richland, WAHigh School Diploma -
Pasco High School
Pasco, WASkills
- Project management skills
- Interpersonal/Intercultural abilities
- Team building
- Deadline-oriented time management
- Meeting and travel coordination
- Document review processes
- Client relationship management
- MS Office proficiency
- Bilingual communication
- Loan processing
Timeline
Mortgage Post Closing Servicing Specialist
Gesa Credit Union
03.2022 - Current
Asset Recovery Specialist I
HAPO Community Credit Union
10.2018 - 02.2022
Walk-in Primary Receptionist
Tri-Cities Community Health
04.2017 - 10.2018
Human Resource Assistant/ Receptionist
Douglas Fruit Co
01.2015 - 03.2017
Certificate of completion -
Paul Mitchell the School
High School Diploma -
Pasco High School