Cassie Russell

Loan Administration Specialists

• Assisted customers with completing loan applications and other paperwork.
• Counseled customers on what type of loan they qualified for.
• Loan Maintenance on Core System including but not limited to: correcting loan payments, due dates, loan codes, setting up AFT's, changing collateral, risk ratings, charging off loans, addresses, notices, etc.
• Instructed coworkers on how to apply loan payments based off of their loan documentation and payment types.
• Performed any type of changes that were needed on loans and produced paperwork for said changes/corrections.
• Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
• Balanced our loan unpostable report
• Balanced our main loan general ledger account and ensured all transactions were completed accurately.
• Balanced our participation loan general ledger account daily to ensure all transactions were completed accurately.
• Performed training in Loan Administration Specialists, Post Closing Specialists, and Processor positions when needed and kept training documents up to date with compliance and loan policy information.
• Processed and produced new loan documentation for Consumer, Commercial, TRID, and Agricultural Loans.
• Processed and produced loan documentation for extension, renewals, and modifications for Commercial, Consumer, Agricultural, and TRID loans as requested by loan officers and chief credit officer.

Post Loan Closing Specialist

• Interfaced new loans to our Core System.
• Checked accuracy and completeness of all paperwork.
• Reviewed Closing Packages to ensure all fees were collected according to services rendered whether they be internal or with third party vendors.
• Managed disbursements, cut and processed checks and mailed correspondence.
• Completed post-closing quality control evaluations of originated consumer, commercial, and mortgage loans.
• Completed post-closing documentation review to ensure all verbiage was included and all applicable documents needed for each loan type were included.
• Completed post-closing documentation review for accuracy and to correct any errors that arise.

Mortgage Loan Processor - Early & Closing Stages

• Reviewed and verified loan submission packages for accuracy and policy violations.
• Processed loans to achieve timely, accurate, and fair proceedings and compliance timeframes.
• Advised loan officers to comply with loan guidelines and apply best practices.
• Provided quick turnaround times to maintain fast-past schedule.
• Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
• Utilized loan origination software to process and track loan applications.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Compiled closing packages for drafting and presentation accuracy.
• Received appropriate quotes for generating Loan Estimates.
• Received and reviewed Settlement Statements from Title Companies to produce Closing Statements.
• Determined timeframes within regulations when Right of Rescission applied to TRID loans.
• Determined TRID loan type: Home Equity, Refinance, etc.
• Set closing dates for Loan Officers to organize with their customers for closing.
• Produced and disbursed Adverse Actions for TRID denials, withdrawals, etc.
• Reviewed all documentation to ensure compliance and policy accuracy.

Participation Loan Specialist

• Added participation records to the core system for both bought and sold loans.
• Reviewed and applied payments per lead bank's instructions and compared to our core system.
• Verified that payments were received in the amount on our participation loan agreement document.
• Verified all percentages were accurate regarding payments.
• Disbursed loan payments to participating banks.
• Produced balance sheets for participating bank(s) for each loan payment received while being lead bank in the transaction.
• Wired out loan payments to participating banks for processing.

• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Monitored and reported suspicious activity in line with bank security policies.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Maintained friendly and professional customer interactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.