Jennifer Martinez
Spring Branch,TX
Summary
Experienced fraud investigation and risk analysis professional with 15+ years in case management, record review, and compliance support. Skilled in identifying suspicious activity, writing clear reports, and protecting confidential information.
Overview
16
16
years of professional experience
Work History
Investigation Specialist
USAA
San Antonio, Texas
06.2016 - 03.2024
- Engaged with members to collect facts and confirm details of suspicious accounts, enhancing investigation accuracy.
- Examined account patterns to identify potential fraud indicators, informing risk reviews and strengthening prevention strategies.
- Contributed to fraud investigations by utilizing USAA case management systems and analyzing member records.
- Worked with claims, risk, and legal teams on active investigations.
- Documented investigative findings in clear case notes and referral reports.
- Maintained confidential records while following federal and internal investigation standards.
- Conducted periodic reviews of open cases to monitor progress and ensure timely resolutions. of open cases to support timely progress.
- Built investigation strategies based on case specifics.
Loan Sales Agent
Firstmark Credit Union
San Antonio, Texas
08.2015 - 02.2016
- Advised Firstmark Credit Union members on consumer loan options
- Analyzed loan applications, credit reports, income statements, and other related documents to determine customer eligibility for loans.
- Processed loan applications and verified supporting documents
- Reviewed credit reports and lending criteria for application readiness
- Coordinated with underwriters and branch teams on loan approvals
- Explained loan terms, disclosures, and repayment requirements
- Maintained accurate loan records and account notes
- Resolved member questions with clear, professional communication
- Attended relevant seminars, workshops, conferences to stay abreast of changes in the lending industry.
Asset Management Analyst
Security Service Federal credit Union
San Antonio, Texas
04.2008 - 11.2014
- Analyzed asset records for Security Service Federal Credit Union loan portfolios.
- Monitored collateral files, titles, and insurance documents for compliance.
- Reviewed member accounts for delinquency, lien status, and recovery actions.
- Coordinated with lending teams on asset tracking and documentation issues.
- Validated portfolio data in core banking systems and tracking reports.
- Resolved asset management discrepancies through research and file review.
- Assisted with the development of new products or services related to asset management for clients.
- Trained junior analysts on financial analysis techniques and best practices.
Education
Some College (No Degree) - Organizational Leadership
University of Incarnate Word
San Antonio, TXSkills
- Fraud investigation
- Fraud prevention strategies
- Case management
- Financial risk analysis
- Regulatory compliance
- Financial analysis
- Record review
- Report writing
Affiliations
- Volunteer for the SSG, Jeremiah J. Geffre Foundation
Reading books, Treasure Hunting, Hiking, Event set ups for Birthday, Weddings, and Special occasions. Home Decor for make ready homes.
Timeline
Investigation Specialist
USAA
06.2016 - 03.2024
Loan Sales Agent
Firstmark Credit Union
08.2015 - 02.2016
Asset Management Analyst
Security Service Federal credit Union
04.2008 - 11.2014
Some College (No Degree) - Organizational Leadership
University of Incarnate Word