Jennifer Martz
Orlando,FL
Summary
Dedicated Community HealthWorker/Certified Medical Assistant with exceptional experience in patient interaction and care coordination. Known for strong level of compassion and understanding. Great organizational and communication skills and close attention to detail. Highly committed to enhancing health outcomes and advocating for patients.
Overview
10
10
years of professional experience
Work History
Community Health Worker
Rochester Regional Health System EHealth@home
07.2023 - 05.2026
- Educated patients on health promotion and prevention strategies for cardiac, pulmonary, and endocrine diseases.
- Conducted in-home TytoCare exams via video with nurse practitioner, utilizing Bluetooth stethoscope.
- Evaluated patients' home and living conditions to promote safety and health.
- Collected vital signs to verify normal limits, including orthostatic measurements when necessary.
- Examined patients for edema, wounds, and other conditions.
- Performed medication reconciliation to verify patients had appropriate prescriptions and were adhering to them.
- Collaborated closely with patients and families to build trust and demonstrate a high level of care and concern.
- Counseled patients on disease processes and lifestyle modifications for improved health outcomes.
- Minimized hospital readmissions by reporting exam findings to nurse practitioners for collaborative development of comprehensive care plans.
Medical Office Coordinator
Rochester Regional Health System EHealth@home
05.2018 - 07.2023
- Coordinated scheduling for nurse practitioners and community health workers to facilitate in-home video visits.
- Managed inventory of clinical and print shop supplies to enhance cost savings and operational efficiency.
- Assisted with report preparation and documentation to uphold accuracy and detail.
- Streamlined communication among team members for timely information sharing.
- Supported maintenance of electronic health records to ensure accuracy and compliance.
- Verified insurance information and processed claims efficiently to support billing procedures.
- Trained new staff on office procedures and software systems to improve operational workflows.
- Provided exemplary customer service to patients and families by addressing concerns in a timely manner.
- Identified areas for improvement and collaborated with team for input and suggestions.
- Coordinated referral processes to ensure smooth transitions between primary care providers and specialists.
- Processed prescription refill requests accurately.
- Organized team meetings and coordinated conference room availability for participants.
- Completed bi-weekly payroll for 14 employees.
Program Administrator
Rochester Regional Health System Multiple Sclerosis Achievement Center
05.2016 - 05.2018
- Coordinated program schedules with activities director to support participant engagement and program goals.
- Scheduled participant medical appointments and transportation, assisting with additional personal appointments as requested.
- Monitored adherence to organizational policies and procedures to maintain program integrity; managed CACFP and NYS Medicaid compliance.
- Handled admissions, attendance tracking, and authorization requests alongside daily, weekly, monthly, and yearly reporting of history, physicals, immunization records, and program statistics.
- Provided customer service by addressing inquiries from participants and families in a timely and compassionate manner.
- Organized staff meetings to discuss innovative ideas and update participants on program details and upcoming activities.
- Collaborated with program RN, activities coordinator, and therapy staff to create a safe and enjoyable environment for participants.
- Assisted in serving and feeding participants.
Education
Associate of Applied Science - Medical Assisting
Everest Institute
Rochester, NY05.2006
Skills
- Organized and detail oriented
- Health education
- Effective communication
- Self motivated
- Works very well as team
- Multitasking with ability to prioritize
- Flexible and adapts to change
Timeline
Community Health Worker
Rochester Regional Health System EHealth@home
07.2023 - 05.2026
Medical Office Coordinator
Rochester Regional Health System EHealth@home
05.2018 - 07.2023
Program Administrator
Rochester Regional Health System Multiple Sclerosis Achievement Center
05.2016 - 05.2018
Associate of Applied Science - Medical Assisting
Everest Institute