Jennifer Maruschak

• Processed patient registrations efficiently, ensuring accuracy and compliance with healthcare regulations.
• Managed electronic health records, maintaining data integrity and confidentiality for patient information.
• Coordinated insurance verification processes, enhancing patient service and reducing registration errors.
• Implemented workflow improvements, streamlining registration procedures to enhance operational efficiency.
• Trained new staff on registration protocols, fostering a knowledgeable and efficient team environment.
• Collaborated with clinical staff to resolve patient inquiries, improving overall satisfaction with registration experience.
• Completed registration paperwork, verifying accurate patient information.
• Answered patient questions and inquiries regarding registration process and documentation.
• Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
• Entered patient information into payment system accurately for billing purposes.
• Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
• Confirmed patient demographics and updated practice management software for accuracy.
• Updated patient contact information to support accurate electronic medical records.
• Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
• Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
• Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
• Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
• Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
• Accurately collected and verified patient demographic information for seamless recordkeeping.
• Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
• Welcomed many patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
• Processed medical records requests, assuring release only to appropriate parties proper authorization.
• Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
• Assisted in processing patient payments via cash, checks and credit cards.
• Upheld HIPAA regulations and standards for protecting patient information.

Record keeping, paperwork, meetings, election day is twice a year, Reporting precinct tallies at the end of election day. Not only was I the clerk , but I also was the Majority Inspector. But now I am the Judge of Elections. Which is the one that deals with everything for that day , of overseeing everything & everyone. Making sure the ballots and everything at the morning & End of election are correct. Also driving the election required items back to Bellefonte at the end.

• Supervised daily operations to ensure adherence to store policies and procedures.
• Trained new staff on customer service protocols and operational standards.
• Resolved customer complaints effectively, improving overall satisfaction rates.
• Implemented process improvements that streamlined checkout procedures and reduced wait times.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Cleaning , recovering
• conference calls, hiring
• Interviewed for new hires, helped remodeling
• helped store closing , and openings
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Deposits, Register, Credit card sales and distribution, reports, scheduling , managed multiple departments. Traveled to multiple store locations helping with setting stores up and remodeling, designing's department areas. conference calls, supply ordering, inventory, sales, unloading and stocking trucks. Cleaning and recovering , on call for the other employees as needed( filling in multiple times) training. Filled in as store manager during a time when the store manger was employed elsewhere while taking care of two departments(with only 119 hours for the store hours for the store that included my 40 hours on top of it.), weekly feedback, customer relations/ support. I have interviewed and helped employees, computer skills, task completed on multiple occasions. Worked with the company for eight years. Even filled in for other stores when it is needed. I am familiar with the store and I know all the quips of it and the customers know and love me. (We were very successful and the last peebles store standing) I was being highly considered for store manager if the right opportunity even came up. I have helped literally build stores in remodels.