Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Mauco

Sanford,FL

Summary

Accomplished leader with expertise in operations management and strategic planning. Excelled in enhancing team performance and fostering relationship building. Proven track record in financial planning and crisis management, driving organizational success through innovative solutions and effective communication.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Family Home Program

Boys Town of Central Florida
Oviedo, FL
06.2023 - Current
  • Maintained project documentation to ensure compliance with organizational standards and best practices.
  • Contributed to budget preparation through detailed cost analysis and forecasting support.
  • Collaborated with cross-functional teams to streamline communication and improve workflow efficiency.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Director of In-Home Family Services

Boys Town of Central Florida
Oviedo, FL
07.2022 - 06.2023
  • Developed strategic initiatives to enhance operational efficiency and improve team performance.
  • Implemented process improvements that reduced costs and increased productivity across departments.
  • Oversaw budget management and resource allocation to optimize departmental operations.
  • Collaborated with senior leadership to design long-term strategies that align with company vision.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.

Operations Manager

Embrace Families
Sanford, FL
09.2019 - 07.2022
  • Streamlined operational processes to enhance service delivery and improve overall efficiency.
  • Led cross-functional teams in executing strategic initiatives aligned with organizational goals.
  • Developed training programs to mentor staff and foster professional growth within the team.
  • Implemented performance metrics to monitor progress and drive accountability across departments.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.

Youth Services Manager/Missing Child Specialist

Embrace Families
Sanford, FL
09.2015 - 09.2019
  • Led Youth Transitional Meetings for youth per Department of Children and Families guidelines.
  • Acted as liaison between Law Enforcement, Case Management and Department of Children and Families in search of missing and endangered youth.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
  • Streamlined service processes to improve response time and operational efficiency.
  • Mentored junior staff, fostering professional development and team cohesion.
  • Implemented training programs to elevate service quality and employee performance.

Education

Master of Science - Criminal Justice/Legal Studies

University of Central Florida
Orlando, FL

Bachelor of Arts - Psychology

Oral Roberts University
Tulsa, OK

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Operations management
  • Program management
  • Hiring and retention
  • Crisis management
  • Financial planning
  • Problem-solving
  • Time management

Certification

  • Certified Child Welfare Case Manager Supervisor

Timeline

Director of Family Home Program

Boys Town of Central Florida
06.2023 - Current

Director of In-Home Family Services

Boys Town of Central Florida
07.2022 - 06.2023

Operations Manager

Embrace Families
09.2019 - 07.2022

Youth Services Manager/Missing Child Specialist

Embrace Families
09.2015 - 09.2019

Master of Science - Criminal Justice/Legal Studies

University of Central Florida

Bachelor of Arts - Psychology

Oral Roberts University
Jennifer Mauco