JENNIFER MAZON
Gresham,OR
Summary
Knowledgeable administrative professional with expertise in medical records management, coding and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Well-versed in ICD-10, CPT and HCPCS coding systems. Communicative Scheduler with 27 years of experience with Legacy Health, collecting patient information and responding to patient concerns. Proficient in EPIC. Caring and efficient professional with in-depth knowledge of billing and coding, medical terminology and HIPAA regulations.
Overview
28
28
years of professional experience
Work History
Scheduler
Cardiopulmonary Services
04.2023 - Current
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Managed waiting lists effectively, contacting patients when earlier appointments became available.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
IMAGING SUPPORT SPECIALIST
Legacy Health System
10.2019 - 04.2023
- Maintained current and accurate medical records for patients in an in-patient and out-patient setting
- Organized paperwork such as charts and reports for office and patient needs
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Scheduling out-patient imaging exams while making sure ordered tests are accurate and complete
- Facilitated organized record retrieval and access by maintaining filing system for both in-patient and discharged patients.
UNIT SECRETARY
EMERGENCY DEPARTMENT, Legacy Health System
08.2011 - 10.2019
- Organized paperwork such as charts and reports for patient needs
- Answered phone calls and messages for emergency department physicians and handled patient inquiries
- Collated patient's documents and putting their information into electronic charts
- Carried out emergency department duties, utilizing data entry skills in framework of medical database.
EMERGENCY DEPARTMENT TECHNICIAN
Legacy Health System
07.2005 - 08.2011
- Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response
- Assisted doctors and nurses with examinations of patients by taking vital signs, including blood pressure, height, weight and drawing blood
- Administered first aid treatment such as dressings, splints, EKG's for sick or injured individuals under the supervision of nurses and attending physicians
- Used Epic to maintain records of patient care, condition and progress and reported and discussed observations with emergency department staff.
UNIT SECRETARY OF PEDIATRIC INTENSIVE CARE UNIT
Legacy Health System
03.1996 - 07.2005
- Maintained current and accurate medical records in a high acuity environment
- Answered phone calls and messages for pediatric intensivists and nurses in the medical facility and handling patient inquiries
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
Education
Medical Coding
Ensign College
Gresham, OR12.2022
Skills
- Google applications, Word, Excel, Outlook, and EPIC
- Exceptional Attention to Detail
- Treatment Documentation
- Reviewing Patient Information
- Emergency Room Services
- Patient Medical Records Maintenance
- Protected Health Information
- Medical Terminology
Timeline
Scheduler
Cardiopulmonary Services
04.2023 - Current
IMAGING SUPPORT SPECIALIST
Legacy Health System
10.2019 - 04.2023
UNIT SECRETARY
EMERGENCY DEPARTMENT, Legacy Health System
08.2011 - 10.2019
EMERGENCY DEPARTMENT TECHNICIAN
Legacy Health System
07.2005 - 08.2011
UNIT SECRETARY OF PEDIATRIC INTENSIVE CARE UNIT
Legacy Health System
03.1996 - 07.2005
Medical Coding
Ensign College
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