Jennifer McCool
Poteau,OK
Summary
Natural leader and Military Veteran with experience in strategic planning, advising, financial education, human resources and logistics. Experienced in driving great team successes by coaching and motivating team members to increase productivity, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Highly motivated and positive individual with excellent interpersonal skills, organizational skills and ability to work well with others, in both supervisory and support staff roles.
Overview
15
15
years of professional experience
Work History
Payroll Specialist
Jeld-Wen Windows & Doors
Klamath Falls, OR
08.2021 - Current
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Monitored compliance with generally accepted accounting principles and company procedures.
- Documented and processed all garnishments for bankruptcies, student loans and child support orders.
- Collaborated with technology programmers to remedy system problems to achieve timely employee payments.
- Employed error identification and audit tools to effectively resolve payroll discrepancies.
Finance Separation Pay Technician
DFAS
Fort Bliss, TX
05.2019 - 05.2021
- Proven knowledge when determining and implementing a full variety of military pay information and entitlements into pay transactions through WEB DMO Program, Office, and Excel with an average accuracy rate of 98%
- Conducts informational briefings for 30 or more military service members on a daily basis, ensuring all service members are well informed of the process and comfortable with the high stress, accompanied by the separation process.
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Identifies and analyzes problem areas considering by planning alternative solutions and implements the best course of action, given each individual situation
- Experience Resolving conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Optimized operational systems to maintain effective budgets and accurate documentation for permanent records.
- Referred clients to appropriate team members, community agencies and organizations to meet individual needs.
- Handled 10 calls per and day to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Shuttle Driver
MWR
Joint Base Lewis-Mchord, Washington
04.2016 - 05.2016
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to issues
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Operated with safety and skill to avoid accidents and delays, within congested and hazardous areas
- Completed 30 minute inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels, before and after each shift
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Maintained telephone and radio contact with supervisor to receive delivery instructions
- Provided information about area attractions and facility amenities.
Driver/Armed Guard
Dunbar Armored
Auburn, WA
10.2014 - 02.2016
- Ensured safety of assigned partner and their high value package, upon exiting the vehicle and arriving at the vaults upon customer locations.
- Coordinated efficient routes to avoid delays and optimize schedules, avoiding hazardous and unsecured locations effected by protests, parades and highly congested avenues of travel
- Upheld high standards of professionalism and discretion when working with high-value clients
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
- Maintained accurate logs of all deliveries, including high dollar deliveries and logs of confidential information for other delivery drives, related to clients
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Maintained proficiency in use of assigned protective equipment, weapons and restraint devices through training and familiarization..
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Rental Supervisor/Customer Service Representative
Garland Nissan LLC
Hopkinsville, KY
07.2011 - 10.2011
- Educated customers on promotions to enhance sales
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coordinated with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized
- Answered questions about store policies and concerns to support positive customer experiences
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Returned change and currency and processed debit and credit card payments with 100% accuracy rate
House Staff
EXODUS House
Klamath Falls, Or
10.2010 - 03.2011
- Conducted security checks of the grounds, occupants and contents of the facility to ensure safety of all house occupants
- Administered, secured and logged all medications according to local and federal laws pertaining to at risk youth
- Coordinated meetings with local police, state police, juvenile detention center, and other federal agencies, pertaining to each juvenile and their unique situation
- Documented vital and confidential personal records with local police, state police, juvenile detention center, and other federal agencies pertaining to each juvenile
- Encouraged juveniles to strive for their personal goals and education, no matter what their circumstances
- Prepared meals, washed laundry, assisted with homework, conducted group activities, and group communication techniques, which helped at risk youth feel welcome, loved, encouraged and supported
- Escorted juveniles to prescribed secure locations, within the juvenile detention center, counseling, and private meetings
- Referred families to shelters, legal resources and educational programs.
Customer Service Associate
Valvoline Instant Oil Change
Hopkinsville, KY
07.2009 - 09.2010
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Exceeded service objectives by applying proven customer service and sales best practices
- Trained in loss prevention, visual merchandising and general sales skills
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Processed purchases and handled payment transactions using POS system
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
- Offered advice and assistance to customers, paying attention to special needs or wants
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
- Developed customer service improvement initiatives that decreased customer wait times by 10%
Leadership/Diesel Mechanic
US Army
Fort Lewis, Giebelstadt, Germany, Germany
05.2002 - 05.2009
- Created Battalion-wide Environmental Hazard Waste Program regulations and procedures, that exceeds OSHA's standard for containment state side, and international shipping containers
- Advanced to a leadership role of 6-12 personnel on an average.
- Handpicked as the top rated and qualified mechanic in a platoon of 33 qualified mechanics; to head of maintenance and upkeep of upwards of 80 vehicles on a rotational basis on 5 forward Operating bases for 13 months
- Supervised more than $800,000 in high-value equipment, maintaining zero loss record over 7 years
- Briefed base commander, and base defense on readiness, equipment status and enemy locations on daily basis to enable sound decision making
- Supervised and trained technical teams of an average of 6 to 19 personnel to perform in adverse conditions
- Manages workload and balance of members assigned under me
- Sets team direction, resolves problems and provides guidance to members of the internal team and outside teams
- Maintained secret security clearance for duration of military career
- Used specialty equipment, standard tools, and gauges to complete assessments and repairs
- Maintained documentation for areas such as orders, activities, schedules and employee performance
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices
- Patrolled designated coverage areas and evaluated terrain for defensive use, hazardous areas, and friendly zones
- Responded to emergencies with speed, efficiency and knowledgeable assistance
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a daily basis
- Trained over 3 multinational partners, contractors and foreign nationals on convoys, seizures, and level 1 hand to hand combat techniques to develop a well trained, confident and trusting team while conducting missions
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chemical gear for base wide, battle scenarios
Education
Masters - Business Administration
Colorado Technical University
Colorado Springs, COBachelor Degree - Business Administration, Project Management, Criminal Justice
Colorado Technical University
Colorado Springs, COAssociate of Science - Criminal Justice
Colorado Technical University
Colorado Springs, COProject Management TrainingUltiMentors.comPhone: 866-306-4103August 17-August 21 - Project Management Training
UtiliMentors
Tacoma, WA2015
Skills
Preparing Reports
- Time Management
- Performance monitoring
- Recruitment and retention strategies
- Troubleshooting
- Risk management processes and analysis
- Quality Assurance
- Policy and procedure improvements
- Staff Management
- Records Maintenance
- Strategic Planning
- Customer Service
- Leadership
- Long-Range Planning
- Annual Performance Reviews
- Administrative Tasks
- Performance Feedback
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leavePersonal development programsQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Payroll Specialist
Jeld-Wen Windows & Doors
08.2021 - Current
Finance Separation Pay Technician
DFAS
05.2019 - 05.2021
Shuttle Driver
MWR
04.2016 - 05.2016
Driver/Armed Guard
Dunbar Armored
10.2014 - 02.2016
Rental Supervisor/Customer Service Representative
Garland Nissan LLC
07.2011 - 10.2011
House Staff
EXODUS House
10.2010 - 03.2011
Customer Service Associate
Valvoline Instant Oil Change
07.2009 - 09.2010
Leadership/Diesel Mechanic
US Army
05.2002 - 05.2009
Masters - Business Administration
Colorado Technical University
Bachelor Degree - Business Administration, Project Management, Criminal Justice
Colorado Technical University
Associate of Science - Criminal Justice
Colorado Technical University
Project Management TrainingUltiMentors.comPhone: 866-306-4103August 17-August 21 - Project Management Training
UtiliMentors
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