Jennifer McDowell
Customer Service Professional | Chat Agent
Colorado Springs,United States
Summary
Passionate and engaging Customer Service Representative with a service-oriented mindset focused on providing truly remarkable customer service while contributing to company success in all its forms. Outgoing and empathetic with excellent phone etiquette as well as excellent verbal, written and interpersonal skills. Proven ability to multi-task, organize, and prioritize work in a fast-paced remote setting.
Overview
1
1
year of professional experience
1
1
Remote Experience
2
2
years of post-secondary education
Work History
Product Expert/Chat Specialist CSR - Seasonal
TurboTax Via Working Solutions
Remote, CO
12.2021 - Current
- Achieved high satisfaction rating of 95% through proactive one-call resolutions of customer issues.
- Documented over 250 cases in Salesforce accurately with detailed case notes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions achieving 90% customer retention rate.
- Provided guidance and training using online demonstrations to educate customers on product features and online help resources through live video, chat and phone support.
Ordering Specialist
SYNQ3 Restaurant Solutions
Remote, CO
10.2021 - 01.2022
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Handled over 80 calls per shift retrieving customer data, presenting relevant product information and placing orders with POS system to over 175 restaurants nationwide.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Delivered excellent customer service, resulting in consistent 95% customer satisfaction rating.
Education
Associate Degree - Medical Specialties
College America
Colorado Springs, CO 08.2009 - 08.2011
Skills
Creative problem solving
undefinedTimeline
Product Expert/Chat Specialist CSR - Seasonal
TurboTax Via Working Solutions
12.2021 - Current
Ordering Specialist
SYNQ3 Restaurant Solutions
10.2021 - 01.2022
Associate Degree - Medical Specialties
College America
08.2009 - 08.2011
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