Jennifer McKee
Amazon
Lake Mary,FL
22
years of professional experience
Detail-oriented professional with strong customer service and organizational skills. Proven ability to streamline workflows and enhance operational efficiency in fast-paced environments.
Work History
Phase 2 Associate
7 Months- Adapted quickly to new systems and processes, demonstrating flexibility in a fast-paced environment.
- Engaged with customers to resolve inquiries and provide assistance as needed.
- Gathered, organized and input information into digital database.
- Supported team in processing customer orders accurately and efficiently.
Rural Mail Carrier Associate
5 Years 4 Months- Delivered mail and packages efficiently to rural customers across designated routes.
- Operated postal vehicles safely while adhering to traffic regulations and safety protocols.
- Maintained accurate records of deliveries, ensuring compliance with USPS policies.
- Assisted in sorting and organizing mail for optimal delivery schedules.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
Eligibility Specialist
10 Months- Conducted in-depth interviews to gather information and determine program qualifications for applicants.
- Assessed client eligibility for state assistance programs, ensuring compliance with regulatory guidelines.
- Reviewed documentation and verified data accuracy to support eligibility determinations and reduce processing errors.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Receptionist
7 Years- Provided exceptional customer service to pet owners, enhancing client satisfaction.
- Managed incoming calls and scheduled appointments for clients efficiently.
- Coordinated communication between veterinary staff and clients to streamline operations.
- Maintained accurate patient records using veterinary software systems.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Hairstylist
6 Years 8 Months- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Created customized hairstyles through in-depth client consultations, aligning styles with individual preferences.
- Managed daily salon operations to uphold service quality and enhance client satisfaction.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Education
Master of Science - Criminal Justice
Bachelor of Science - Psychology
Cosmetology - Costmetology
Skills
Customer service
Attention to detail
Organizational skills
Safety compliance
Process improvement
Time management
Timeline
Phase 2 Associate
Amazon
11.2015 - 06.2016Read More
Rural Mail Carrier Associate
USPS
05.2006 - 09.2011Read More
Eligibility Specialist
Department of Children and Family Services
07.2005 - 05.2006Read More
Receptionist
Sanlando Springs Animal Hospital
07.1998 - 07.2005Read More
Hairstylist
Quick Cuts
10.1994 - 06.2001Read More
University of Central Florida
Master of Science from Criminal Justice
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University of Central Florida
Bachelor of Science from Psychology
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Westside Vocational Technical School
Cosmetology from Costmetology
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