Cystic Fibrosis Foundation
Jennifer McKinnon
Annapolis,MD
Summary
Exceptional, trained, customer service leader and primary educator that is focused and committed to providing high-quality care by creating positive and lasting encounters with all clients or students. Helpful and level-headed when finding solutions to problems and takes a personable approach to solving any issues. Professional under a variety of pressures, with a motivated and energetic disposition.
Overview
15
15
years of professional experience
Work History
Instructional Support Assistant
St. Mary’s School
Annapolis , MD
2021.07 - Current
- Manage and assisted with educating the classroom containing 20 students with ages ranging from 4-5 years old.
- Ability to develop and implement activities that improve students learning, confidence and self-reliance
- Leverage behavior management skills and appropriate language to communicate, comfort and encourage students.
- Stepped into the role of Lead Teacher and Full-time assistant proactivity when the need arises.
Senior Director
ZYIA Active
Annapolis , MD
2018.12 - 2023.12
- Acted as the first ZYIA Active sales and customer support representative in the Maryland area. Sold high-end athletic apparel through an online and in-person network. Focused on providing exceptional customer service and online shopping experience.
- Promoted three times and have grown individual client base to 500+ customers nationwide and sales upward of 60K annually.
- Focused on providing exceptional customer service and online shopping experience.
- Developed and managed 30+ new Zyia Sales Representatives nationwide that produced $$ annually.
Executive Recruiter
The Hollander Group
Annapolis , MD
2009.01 - 2020.01
- Worked with strategic educational leaders across the United States to recruit universities top talented professors and PHD's for their institutions.
- Influenced the start of the Talented Professors program at the Hollander Group.
- Developed a plan and processes for contacting highly talented professors looking for potential growth and leadership roles within accredited universities.
Education
Bachelor of Science - Healthcare Management
Towson University
Baltimore12.2001
Skills
- Strong verbal communication
- Time management
- Creative, organized, strategic planning
- Adaptability to change
- Networking, strong verbal communication
- Critical thinking, conflict resolution
Interests
Timeline
Instructional Support Assistant
St. Mary’s School
2021.07 - Current
Senior Director
ZYIA Active
2018.12 - 2023.12
Executive Recruiter
The Hollander Group
2009.01 - 2020.01
Bachelor of Science - Healthcare Management
Towson University
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