Jennifer Mckune
Citrus Heights,CA
Summary
Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.
Overview
23
23
years of professional experience
Work History
Member Services Representative
UFCW & Employers Trust
Roseville, CA
10.2021 - Current
- Research, analyze, and maintain knowledge of welfare plans, laws, rules, and regulations, including eligibility rules and coverage benefits, medical leave, retiree coverage, vision, dental, and prescription drug administration processes.
- Assist and provide consultation to members, and address their questions and problems via telephone, in person, and/or written correspondence.
- Prepare correspondence and other documentation to provide information to members and others in accordance with rules, regulations, and practices of the Trust Fund Office.
- Train new hires on job duties, and mentor new staff. Shadow and mentor calls, and provide feedback and additional training.
- Assist with lead duties, such as floor support, answering questions from other colleagues, working incoming action to care boxes, and MSR helps as needed.
- Regularly staffing the front desk, assisting walk-in members, union locals, beneficiaries, and service providers.
Financial Clearance
Rightsourcing, INC
Roseville, CA
11.2019 - 07.2021
- Temporary worker for Sutter Health, as a pre-service point of contact for patients to obtain all necessary information to pre-register and financially clear patients.
- Provide the patient with current insurance benefit details based on the type of appointment, providing an estimate with CPT codes provided by the physician. Collecting and updating patient demographics and insurance information.
Experienced Clerk
Raleys Market
Roseville, CA
09.2001 - 11.2019
- Providing customers with a positive, friendly, and supportive attitude, helping them make purchases, returns, inquiries, and complaints in a professional manner.
- Contributed to the development, leading, and training of team members. Team partnering skills, working together to contribute and build relationships with customers and team members.
Education
Associate of Arts - Social Sciences
Sierra College
Rocklin, CA05-2012
Skills
- Strong problem-solving and organization skills
- Excellent communication and interpersonal skills, service-minded, with attention to details
- Self-sufficient, ability to work at a fast pace, deadline oriented, with ability to prioritize
- Team player who enjoys working closely with others, thriving in a team environment, who can also work independently
References
References available upon request.
Timeline
Member Services Representative
UFCW & Employers Trust
10.2021 - Current
Financial Clearance
Rightsourcing, INC
11.2019 - 07.2021
Experienced Clerk
Raleys Market
09.2001 - 11.2019
Associate of Arts - Social Sciences
Sierra College
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