Jennifer Mclean
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic Customer Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of word, excel,powerpoint, microsoft office, outlook and the internet. Motivated to learn, grow and excel as a customer service representative.
Overview
18
18
years of professional experience
Work History
Fitness Specialist
J's Fit Happens Fitness
Fayetteville, NC
08.2021 - Current
- Kept fitness areas, machines and spaces clean and orderly for over 200 customers.
- Adapted classes to meet expectations and interests of members, resulting in improved participation.
- Led and supported staff meetings of 10 team members and organization needs.
- Supported program development by adding new and exciting classes to facility schedules.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries for 200 members.
Customer Service Representative
United States Army
Fort Bragg, NC
10.1999 - 12.2016
- Maintained over customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to 50 customers, paying attention to special needs or wants.
- Assisted over 100 customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Associate of Arts - Human Resources Management
Fayetteville Technical Community College
Fayetteville, NC05.2021
Skills
- CPR Certified
- Safe Equipment Demonstrations
- Punctual and Dependable
- Strength and Agility Training
- Reading Comprehension
- Communication and Interpersonal Connection
Timeline
Fitness Specialist
J's Fit Happens Fitness
08.2021 - Current
Customer Service Representative
United States Army
10.1999 - 12.2016
Associate of Arts - Human Resources Management
Fayetteville Technical Community College
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