Jennifer McLean
Chillicothe,MO
Summary
Dedicated professional with demonstrated strengths in delivering exemplary patient care, customer service, time management and trend tracking. Proficient at trouble shooting and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals
Overview
17
17
years of professional experience
Work History
Patient Access Specialist/Case Manager
Cencora
03.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Registered Nurse
Fitzgibbon Hospital
Marshall, MO
05.2023 - 10.2023
- Assisted in the delivery of newborns, including cesarean sections and forceps deliveries.
- Provided postpartum care to mothers, including monitoring vital signs and providing education on breastfeeding and infant care.
- Monitored fetal heart rate patterns during labor, intervening as needed to ensure the health and safety of mother and baby.
- Developed effective relationships with patients based on trust and respect while promoting a positive attitude toward childbirth experience.
Telehealth Nurse Educator
Amerisource Bergen/Lash Group
09.2021 - 03.2023
- Provide consumer support in a call center environment for patients receiving treatment
- Risk assess patient for compliance and adherence to treatment regimen
- Provide case management support
- Responsible for administration of the patient assistant program and clinical trials programs
- Provide patient support for payer policies and coverage issues
- Communicate completed benefits investigations
- Coordinate in home and virtual injection training support to cover techniques, review of injection materials, supplies, appropriate disposal and continued patient follow up
- Conduct ongoing assessment of eligibility for commercial services
- Coach patients using motivational interviewing and potential behavior change
Facility Administrator/Registered Nurse
Davita Kidney Care
Chillicothe, Missouri
09.2016 - 08.2021
- Directed, supervised, and evaluated employees' work performance.
- Administered lifesaving dialysis treatments, alongside nursing and multidisciplinary teams.
- Taught potential dialysis patients kidney care classes.
- Motivated patients through behavior change discussions and motivational interviewing.
Facility Administrator/Registered Nurse
Davita Kidney Care
Cameron, Missouri
10.2020 - 07.2021
- Directed, supervised, and evaluated employees' work performance.
- Administered lifesaving dialysis treatments, alongside nursing and multidisciplinary teams.
- Motivated patients through behavior change discussions and motivational interviewing.
Director of Nursing/Registered Nurse
Grand River Health Care
08.2014 - 09.2016
- Maintained compliance of nursing care against federal, state, and local regulations
- Built successful team by recruiting, hiring, and evaluating >25 clinical personnel
- Coordinated effective interdepartmental collaboration with multidisciplinary team
Registered Nurse
St Luke's Health System
03.2007 - 08.2014
- Worked closely with physicians, surgeons, and nursing staff as part of multidisciplinary team
- Educated patients on preventive care and lifestyle choices to improve overall health
- Extensive experience in Labor & Delivery, Pre/Post OP, Surgery, ICU, Rehab, Medical Surgical, and Emergency Room care
- Member of Nurse Practice Council
Education
Bachelor Degree - Nursing
University of Missouri
Kansas City, MO08-2025
Associate Degree - Nursing
North Central Missouri College
05.2005
Skills
- Telehealth
- Patient Education
- Care Coordination
- Attention to Detail
- Excellent phone etiquette
- Motivational Interviewing
- Cultural Awareness
- Tech savvy
Accomplishments
- PHI THETA KAPPA honor society
- Member of Nurse Practice Council
References
References available upon request.
Timeline
Registered Nurse
Fitzgibbon Hospital
05.2023 - 10.2023
Patient Access Specialist/Case Manager
Cencora
03.2023 - Current
Telehealth Nurse Educator
Amerisource Bergen/Lash Group
09.2021 - 03.2023
Facility Administrator/Registered Nurse
Davita Kidney Care
10.2020 - 07.2021
Facility Administrator/Registered Nurse
Davita Kidney Care
09.2016 - 08.2021
Director of Nursing/Registered Nurse
Grand River Health Care
08.2014 - 09.2016
Registered Nurse
St Luke's Health System
03.2007 - 08.2014
Bachelor Degree - Nursing
University of Missouri
Associate Degree - Nursing
North Central Missouri College