Job Search Status
Open to workDesired start date: Immediately
Open To Work
Taylor Gardiner
Patient Access Specialist
Palm Bay,FL
Work Preference
Summary
Self-motivated and versatile Pharmacy Technician trainee with 2 years of experience excelling in the adaptation of a surge of patients during the COVID 19 pandemic, working overtime and implementing new care procedures. Hard-working on-the-job worker determined to apply acquired knowledge while advancing skill-set for the benefit of growing revenue for Healthcare facilities alike.
Overview
11
11
years of professional experience
Work History
Patient Access Specialist/Case Manager
AssistRx
08.2024 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Contacted insurance companies for patient medical billing operations.
- Collaborated with clinical staff to resolve patient inquiries, improving overall satisfaction and communication flow.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
- Trained new team members on best practices for patient access systems and customer service protocols.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Pharmacy Technician trainee/Customer Service Associate
Walgreens Pharmacy
04.2018 - 08.2024
- Using software for prescription data entry procedures and guidelines, processes new patient registration by entering data into the appropriate system.
- Carefully measured prescriptions, prepared and printed labels, and filled 20-100 orders daily.
- Troubleshoots to obtain missing prescription information and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
- Efficiently responded to all inbound calls in a concerning, understanding and attentive manner, performed outbound calls confirming customer information, and taking prescriptions while answering customer concerns.
- Under Pharmacy Manager supervision, performed all opening and closing tasks to prepare the team for new, old and potential patients inventory.
- Routinely commended for maintaining an orderly and clean store appearance.
- Respected patient's privacy and dignity, upholding all pharmacy policies and HIPAA regulations.
Supervisor/Shift Lead
1000 Degrees Pizza
10.2015 - 03.2018
- Perform all opening and closing duties including balancing registers and counting tips, inventory recording, and prepping and cleaning.
- Communicate directly with District Managers and CEOs regarding operations, store opening plans and store updates.
- Manage employees on daily tasks, expectations, and goals for the work shift.
- Skilled in managing a team of 10+ employees while promoting a positive brand image by maintaining an increase in positive reviews.
- Trained and mentored team members on food preparation and customer service standards.
Education
Business Administration
Camden County College
Cherry Hill, NJHigh School Diploma -
Cherry Hill West High School
Cherry Hill, NJSkills
- Payment processing
- Prescription processing
- Medical Inventory Management
- Compounding
- Customer Servicing and Relationship Building
- Management
- Teamwork/Coachable
- Problem solving
- Microsoft Word
- Excel
- Faxing
- Printing
- Time management
- Organizing
Credentials
60+ credit hours trained in on-the-job training in Pharmacy
Timeline
Patient Access Specialist/Case Manager
AssistRx
08.2024 - Current
Pharmacy Technician trainee/Customer Service Associate
Walgreens Pharmacy
04.2018 - 08.2024
Supervisor/Shift Lead
1000 Degrees Pizza
10.2015 - 03.2018
Business Administration
Camden County College
High School Diploma -
Cherry Hill West High School