Jennifer McMillen

Serving as the owner of Polished by Design involves a multifaceted approach to beauty and wellness. This role requires not only delivering exceptional nail services and facial skincare services, but also managing day-to-day business operations, and cultivating one-on-one client relationships. Services offered include hand and foot treatments, as well as a variety of facial services, such as skin scraping, facial waxing, and tinting. Successfully built a reputation for quality service and client satisfaction within the community, and established a loyal clientele.

• Nail care treatments and facial services that address individual client concerns.
• Maintained a clean and hygienic work environment to ensure client safety.
• Word-of-mouth client satisfaction.

As a Master Aesthetician at Mindful Women Spa, my focus was on providing high-quality skincare treatments, and enhancing the overall wellness and healing of my clients. This position involved assessing skin conditions, then recommending and performing appropriate treatments such as chemical peels, facial treatments, body treatments, microdermabrasion, and light therapy, as well as performing maintenance beauty habits such as lash lifts, brow shaping, and a variety of nail services. A commitment to ongoing education and staying updated with the latest trends ensured that clients received the best possible care. Established a reputation for exceptional knowledge and excellence in service delivery.

• Successfully implemented advanced skincare techniques that improved client satisfaction.
• Educated clients on personalized skincare routines and product use to maximize treatment benefits.
• Contributed to the spa's growth through exceptional service, connection, and client retention.
• Collaborated with coworkers to develop and enhance service offerings.

As Lead Sales & Designer at Apple Frame Gallery, my responsibilities included overseeing sales operations and providing expert design consultations to both customers and local artists. This role emphasized the importance of engagement with customers and artists. Every item, no matter if it was an original piece of art or a child's drawing, was important. Understanding client preferences to create bespoke framing solutions was imperative to create a unique piece curated specifically for them. Building strong relationships with clients by offering personalized service and expert advice ultimately enhanced the gallery's reputation and drove up sales growth. Emphasis on teamwork and collaboration ensured a cohesive environment that benefited both staff and clients. Operated in a fast-paced, time-sensitive environment that required extreme attention to detail.

• Increased sales through innovative designs.
• Developed a loyal customer base through exceptional service and follow-ups.
• Managed inventory and supplier relationships to optimize product offerings.
• Managed the entire process from client design and creation, to prep and delivery, finishing with invoicing and payment collection.