Jennifer McMullen

Work History

Manager

Rosina's

05.2017 - Current

Ensure excellent customer service with a positive customer experience. Daily cash handling and bank transactions, maintain employee labor costs, quality and assurance, training, managing, interviewing, hiring, reviews, write ups, coordinate with chef on food service, food and kitchen products, fifo, customer service, floor plans and event coordination. Yearly and bimonthly state inspections with proper documentation, following state guidelines and co standards.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Manage inside and outside of the building.

Accountant Assistant

McMullen's Numbers

01.2022 - 06.2025

HR, invoicing, payroll, payroll taxes, accrual and cash accounting, bank, cash and credit card reconciliations, Income statements, Debit and credit, chart of accounts, accounts payable, accounts receivable, purchase orders, Quick Books, Excel and Adobe
Safeguarded company assets by maintaining an accurate fixed asset register, including depreciation calculations and regular verification checks.
Facilitated smooth payroll processing by accurately entering employee hours, deductions, and benefits information into payroll system.
Performed monthly bank reconciliations to maintain accuracy of financial data and prevent potential issues.
Contributed to a significant reduction in outstanding receivables by diligently following up on overdue payments from clients.
Assisted in implementing new software solutions that significantly improved efficiency within the finance department operations as a whole.
Improved financial efficiency by streamlining accounting processes and implementing automated systems.
Optimized cash flow management strategies through diligent monitoring of incoming funds, outgoing expenses, and working capital requirements.
Provided comprehensive training for new team members, successfully integrating them into the accounting department and ensuring a smooth transition into their roles.

Dining Room Manager

Carlsbad by the Sea Retirement Home

04.2015 - 05.2017

Resident care. Taking excellent care of the residents daily and ensuring that the employees in my dept do.
Scheduling, training, managing, interviewing, reviews, write ups, coordinate with chef on food allergies/issues and kitchen staff, customer service, floor plans, event coordination, dietary care center scheduling, food allergies menus, nurse and staff communication. Daily breakfast, lunch and dinner to ensure a positive experience. Yearly and bimonthly state inspections with proper documentation, following state guidelines and co standards.
Enhanced customer satisfaction by ensuring timely and efficient service in the dining room.
Resolved guest complaints promptly and professionally, turning potentially negative experiences into positive ones.
Greeted guests, sat at tables and brought orders to assist front of house staff.
Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Ensured a clean and safe dining environment by enforcing strict adherence to health and safety regulations.
Implemented training program for front of house staff to maintain high standards of customer service.
Boosted employee morale and retention through effective communication and team-building activities.
Streamlined operations by creating efficient schedules for all dining room staff members.
Developed strong relationships with guests, resulting in a high rate of repeat clientele.
Optimized workflow by cross-training employees in various roles throughout the dining room operation.
Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
Designed overall floorplans and coordinated modifications for events and special reservations.
Conducted regular performance evaluations for staff members, identifying areas for growth and providing constructive feedback.
Fostered a culture of teamwork among staff members by regularly hosting meetings to discuss goals, challenges, and successes within the department.
Improved overall efficiency by implementing strategic seating plans to maximize table turnover rates.
Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
Coordinated with other departments such as banquets and catering to ensure seamless event execution.
Led planning, set up and takedown for special events.
Managed staff schedules and maintained adequate coverage for all shifts.
Maintained accurate financial records through diligent tracking of sales data, labor costs, and inventory levels.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Summary

Overview

Work History

Manager

Accountant Assistant

Dining Room Manager

Education

AS - Social and Behavioral Science

Skills

Certification

Community Service

!00% Secret Shopper Award

Timeline

Similar Profiles

Leslie SaldanaLeslie Saldana

Dominic DilisioDominic Dilisio

Garrett BakerGarrett Baker

Lucy ChenLucy Chen

Aniket TatkareAniket Tatkare