Jennifer McNeal
Hatfield,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
Work History
Assistant/ Kennel Manager
Bernardin Show Dogs
Chaplin, CT
01.2014 - 10.2025
- Assisted in daily care routines for 25 animals, ensuring proper feeding and hygiene practices.
- Maintained cleanliness and organization of kennel facilities and supplies.
- Observed animal behavior to identify signs of distress or illness, reporting findings to management.
- Streamlined appointment scheduling and medical record tracking using kennel management systems.
- Collaborated with team members to implement safety protocols during animal handling procedures.
- Participated in training programs to enhance knowledge of animal care standards and best practices.
- Provided customer service support, addressing inquiries related to services and pet care needs.
- Engaged in routine inventory checks, assisting with supply ordering and storage management tasks.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed strong relationships with clients, leading to repeat business and referrals for the kennel.
Server / Bartender
King Corona Cigars
Tampa, FL
09.2017 - 01.2019
- Delivered exceptional customer service, ensuring a welcoming environment for all patrons.
- Managed multiple tables efficiently during peak hours, optimizing guest satisfaction and service speed.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Patrick Fogarty Catholic Secondary School
Orillia ON Canada06.2007
Skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Customer relations
- Professional and courteous
- Managing operations and efficiency
Timeline
Server / Bartender
King Corona Cigars
09.2017 - 01.2019
Assistant/ Kennel Manager
Bernardin Show Dogs
01.2014 - 10.2025
High School Diploma -
Patrick Fogarty Catholic Secondary School