Monica Buchanan
Decatur,GA
Summary
Dynamic professional with a proven track record at Jabula Dog Academy, excelling in animal care management and team leadership. Skilled in health assessment and conflict resolution, I enhanced operational efficiency and improved staff performance through effective training and mentoring. Committed to delivering exceptional customer service and maintaining high standards of animal welfare.
Highly skilled Assistant Kennel Manager with robust experience in daily kennel operations, pet care, and client relations. Strong interpersonal skills coupled with the ability to manage staff effectively and ensure animal health standards are maintained. Demonstrated success in improving operational efficiency and enhancing client satisfaction levels.
Detailed Client Service Associate, known for having excellent organizational skills. Gifted at working with all types of customers and looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Kennel Manager
Jabula Dog Academy
Decatur, GA
02.2023 - 03.2025
- Maintained detailed records of animal care, including feeding, exercise, medical treatments, and grooming.
- Maintained detailed records of animal numbers, medical issues, and behavioral concerns.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created detailed reports on the overall condition of animals in the facility.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance to new staff members on proper animal handling techniques.
- Delegated work to staff, setting priorities and goals.
- Monitored animal health by conducting regular physical exams.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Advised pet owners on proper nutrition, exercise, medical care, and breeding practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated adequate exercise time to keep dogs healthy and happy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
- Coordinated transportation arrangements for animals being relocated to other facilities.
- Managed inventory control systems for supplies and veterinary medications.
Dispatcher
Hotlanta Freight
Decatur, GA
01.2022 - 02.2023
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Identified locations and needs of callers to accurately send assistance.
- Ordered supplies or equipment to issue to personnel.
- Relayed work orders, messages or information using telephones or two-way radios.
- Assigned drivers to appropriate routes based on customer needs.
Education
Associate of Science - Nursing
South College
Knoxville, TN01-2026
Associate of Science - Health Sciences
Albany State University
Albany, GA12-2022
Skills
- Patient care
- Medical terminology
- Health assessment
- Customer service
- Record keeping
- Team collaboration
- Problem solving
- Employee training
- Time management
- First aid training
- Animal behavior
- Decision-making
- Organizational skills
- Care management
- Team building
- Reliability
- Conflict resolution
Affiliations
- Pet Training & Rehousing
- Take care of my Ill grandmother
- Pet sitting
Certification
- CPR
- EMT
Timeline
Assistant Kennel Manager
Jabula Dog Academy
02.2023 - 03.2025
Dispatcher
Hotlanta Freight
01.2022 - 02.2023
Associate of Science - Nursing
South College
Associate of Science - Health Sciences
Albany State University
Similar Profiles
Delarey MüllerDelarey Müller
Long Distance PBS Controller at JabulaLong Distance PBS Controller at Jabula
Saran YutoSaran Yuto
Groomer's Assistant at W.A. Dog Grooming & Clipping AcademyGroomer's Assistant at W.A. Dog Grooming & Clipping Academy
JOSEPH TRAHANJOSEPH TRAHAN
Professional Dog Walker/Trainer at The Dog Father Training AcademyProfessional Dog Walker/Trainer at The Dog Father Training Academy
Jennifer FlanaganJennifer Flanagan
Nurse Clinician at Northside Hospital - AtlantaNurse Clinician at Northside Hospital - Atlanta
Ana LevitskayaAna Levitskaya
Clinical Mental Health Counselor at Monte Nido & AffiliatesClinical Mental Health Counselor at Monte Nido & Affiliates