Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
RegisteredNurse

Kamela Brister

Aiken,SC

Summary

Adept at animal handling and showcasing exceptional empathy, I enhanced adoption rates by 30% at the Humane Society through innovative marketing and operational improvements. My blend of veterinary assistance and customer service skills, coupled with a positive attitude, fosters teamwork and drives problem resolution, making me a valuable asset to any employer seeking dynamic and compassionate leadership.

Overview

12
12
years of professional experience

Work History

Assistant Kennel Manager

Humane Society
01.2007 - 02.2009


  • Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
  • Streamlined feeding procedures, resulting in timely and accurate meal distribution to all animals.
  • Improved kennel cleanliness by implementing a thorough daily cleaning routine for all animal spaces.
  • Contributed to increased adoption rates by assisting with marketing efforts and organizing special events at the facility.
  • Maintained detailed records of each animal''s care history, vaccinations, and special needs for easy reference by staff members.
  • Assisted in the training of new staff members, ensuring consistency in work quality and adherence to kennel protocols.
  • Implemented behavior modification techniques to address problematic behaviors in some dogs, leading to improved relations between dogs within the facility.
  • Worked closely with management to create a budget that effectively met the kennel''s financial needs while maintaining high standards of care.
  • Collaborated with management to develop new policies aimed at improving overall kennel operations and efficiency.
  • Coordinated with veterinarians for regular check-ups and medical treatments, maintaining optimal animal health.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Kennel Staff Manager

Petland/Pets 2 Luv
10.2002 - 12.2006
  • Actively participated in industry networking events to stay informed on emerging trends and best practices in kennel management.
  • Evaluated potential new hires through interviews and reference checks to build a dedicated team of compassionate professionals committed to excellent animal care standards.
  • Instituted a proactive preventative care program to minimize the occurrence of common health issues among resident animals.
  • Designed employee schedules to ensure adequate staffing while maintaining budgetary guidelines.
  • Reduced animal stress levels through the implementation of calming techniques, environmental enrichment activities, and personalized attention.
  • Managed inventory control processes to maintain optimal stock levels of food supplies, medications, grooming products, and other essential items.
  • Collaborated with veterinarians to develop customized care plans for animals with special needs or medical conditions.
  • Increased overall customer satisfaction with consistent communication, timely updates, and addressing concerns promptly.
  • Maintained clean and sanitary facilities by establishing rigorous cleaning procedures aligned with industry best practices.
  • Oversaw care, grooming and medication of pets during their stay.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Lead

Future Call Telemarketing
10.1997 - 10.2002
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.

Caregiver

Tender Loving Hands Nursing Home
01.1997 - 10.1997
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Education

Vet Assistant - Animal Health

Ashworth College
Norcross, GA
06.2010

Business - Sales

Kerr Business College
Augusta Ga
06.2002

Skills

  • Animal handling expertise
  • Veterinary assistance
  • Empathy towards animals
  • Care management
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Reliability
  • Excellent communication
  • Problem resolution

Additional Information

For the past 15 years I devoted my life to being a stay at home mother & wife. I was blessed to be able to take care of my children & attend any & all activities at their school. I'm now in a position to work again. I would love to be a great asset to your company.

Timeline

Assistant Kennel Manager

Humane Society
01.2007 - 02.2009

Kennel Staff Manager

Petland/Pets 2 Luv
10.2002 - 12.2006

Customer Service Lead

Future Call Telemarketing
10.1997 - 10.2002

Caregiver

Tender Loving Hands Nursing Home
01.1997 - 10.1997

Vet Assistant - Animal Health

Ashworth College

Business - Sales

Kerr Business College

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Kamela Brister