Micaela Martin
Lexington,SC
Summary
Dynamic and dedicated professional with a strong background in animal care at Suttons Southern Pet Retreat. Proven expertise in animal handling and recordkeeping, complemented by exceptional customer service and problem-solving skills. Successfully streamlined feeding procedures, enhancing efficiency and ensuring the well-being of all animals under care.
Offering strong sense of responsibility and passion for animal welfare, eager to learn and develop in this environment. Brings ability to quickly pick up new information and skills, particularly in animal behavior and care techniques.
Overview
7
7
years of professional experience
Work History
Assistant Kennel Manager
Suttons Southern Pet Retreat
Lexington, SC
07.2020 - Current
- Supervised daily operations to ensure high-quality care for all animals.
- Monitored animal behavior, identifying potential issues and implementing corrective measures promptly.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Assisted in the training of new staff members, ensuring consistency in work quality and adherence to kennel protocols.
- Maintained detailed records of each animal''s care history, vaccinations, and special needs for easy reference by staff members.
- Streamlined feeding procedures, resulting in timely and accurate meal distribution to all animals.
- Promoted a safe environment for both staff and animals by adhering to strict safety guidelines and reporting any potential hazards promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Concessions Worker
Riverbanks Zoo and Garden
Columbia, SC
02.2020 - 08.2020
- Operated point-of-sale systems for accurate and efficient transaction processing.
- Maintained cleanliness and organization of concession stands to enhance customer experience.
- Assisted in inventory management, ensuring stock levels met demand during peak hours.
- Trained new staff on food safety protocols and service standards to ensure compliance.
- Consistently provided friendly service to promote better customer engagement.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Server/Wait Staff Member
Deepwoods Estates
Lexington, SC
03.2019 - 02.2020
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Trained and mentored new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
Education
Bachelor of Science - Marine Biology
University of South Carolina
Columbia, SC05.2027
High School Diploma -
Riverbluff Highschool
Lexington, SC05.2020
Associate of Science - Biology
Midlands Technical College
West Columbia, SC05.2025
Skills
- Animal handling expertise
- Sanitation protocols
- Empathy towards animals
- Safety procedures
- Policy enforcement
- Employee monitoring
- Kennel recordkeeping
- Positive attitude
- Customer service
- Problem-solving
- Organizational skills
- Attention to detail
Timeline
Assistant Kennel Manager
Suttons Southern Pet Retreat
07.2020 - Current
Concessions Worker
Riverbanks Zoo and Garden
02.2020 - 08.2020
Server/Wait Staff Member
Deepwoods Estates
03.2019 - 02.2020
Bachelor of Science - Marine Biology
University of South Carolina
High School Diploma -
Riverbluff Highschool
Associate of Science - Biology
Midlands Technical College
Tau Sigma National Honor Society
Tau Sigma National Honor Society recognizes and promotes academic excellence and involvement of transfer students.