KAYLEE SINGLETON
Casselberry
Summary
Experienced Kennel Assistant with expertise in animal care and customer service excellence. Demonstrated ability to handle various breeds safely and provide individualized care. Skilled in managing inventory, ordering supplies, and grooming animals. Proven track record of recognizing emergencies and ensuring a safe environment.Looking towards perusing a career in Dog Training and handling.
Overview
9
9
years of professional experience
Work History
Assistant Kennel Manager
All creatures pet lodge
Casselberry
09.2023 - Current
- Assisted in the daily care of cats and dogs, including feeding, grooming, bathing and administering medications.
- Ensured kennel area was kept safe and clean by regularly cleaning cages, runs, floors and walls.
- Demonstrated knowledge of canine behavior by understanding how to handle different breeds safely.
- Conducted daily walks with the animals to provide exercise, mental stimulation and socialization opportunities.
- Recognized emergency situations quickly and took appropriate action within established guidelines.
- Managed inventory of supplies; ordered food and supplies when needed.
- Provided individual attention to each animal based on its physical needs or emotional state.
- Completed grooming, bathing, and nail trimming for dogs.
- Assisted in training new employees on proper handling techniques for different breeds of dogs.
Cashier
Chill Smoke Shop
Coral Springs
01.2023 - 09.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Used suggestive selling techniques to promote add-on sales.
Shift Leader
Dogtopia of Margate
Margate
12.2021 - 09.2022
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored employee performance and provided feedback for improvement.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in training new employees on shift operations.
- Monitored food supplies and ensured adequate levels were maintained at all times.
- Ensured the safety of all animals in the kennel by monitoring their behavior and responding appropriately to any signs of distress or aggression.
- Supervised staff members in the kennel area to ensure proper animal care was being provided.
Customer Service Representative
Teleperformance Boca Raton
Boca Raton
08.2021 - 10.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
Thrift City
Coral Springs
05.2021 - 08.2021
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Helped customers by answering their questions and completing their requests.
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift.
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations.
- Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
Cashier
Dollar Tree
Margate
04.2017 - 12.2017
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier
Taco Bell
Margate
12.2016 - 03.2017
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the store's products and services.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School -
SunEd High School of North Broward
Margate, FL01.2021
Skills
- Customer service excellence
- Identification verification
- Multi-tasking ability
- Written and verbal communication
- Cash register skills
- Cleaning procedures
- Sales
- Cash Handling
- Animal care
- Animal behavior
- Animal handling
Timeline
Assistant Kennel Manager
All creatures pet lodge
09.2023 - Current
Cashier
Chill Smoke Shop
01.2023 - 09.2023
Shift Leader
Dogtopia of Margate
12.2021 - 09.2022
Customer Service Representative
Teleperformance Boca Raton
08.2021 - 10.2021
Cashier
Thrift City
05.2021 - 08.2021
Cashier
Dollar Tree
04.2017 - 12.2017
Cashier
Taco Bell
12.2016 - 03.2017
High School -
SunEd High School of North Broward