Jennifer McQuirter
Addis,LA
Summary
Enthusiastic and positive case manager with a strong commitment to teamwork and excellent communication skills. Committed to expanding knowledge and contributing to team success. Demonstrates genuine passion for helping others and recognized for exceptional hospitality skills. Proficient in utilizing modern technology to enhance efficiency and deliver high-quality service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disaster Case Manager
Endeavors, Inc
07.2022 - Current
- Assess and identify current situation, capabilities and other factors to determine needed services
- Actively participate in disaster response and recovery operations, collaborating with local, state, and federal agencies to ensure effective management of disaster-related activities and resource allocation.
- Offer empathetic and effective support to disaster survivors, addressing their immediate needs and helping them navigate the recovery process. Maintain regular communication to monitor progress and adjust recovery plans as necessary.
- Utilized varying interview methods to gather relevant information from clients
- Prepare weekly reports for Case Management Supervisor
- Assist clients in identifying and obtaining available benefits as well as social and community resources
- Serve as liaison between family services, medical/psychological health professionals and other contacts to help individuals and families in post-disaster events
- Compile information regarding the clients' pre- disaster circumstances
Customer Care Specialist I
Cox Communications, Inc
04.2022 - 07.2022
- Assess customers needs, suggesting products & services for their home & business needs
- Adjust billing, negotiate claims, and arrange product substitutions/returns
- Manage customer concerns while meeting goals in Serving, Solving, and Selling
- Remain current on Cox Business products and services
- Took ownership of customers issues to follow problems through to resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Office Administrator
Stonetrust Commercial Insurance Company
12.2021 - 04.2022
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reconciled account files and produced monthly reports.
Case Manager I
CSRS, Inc
06.2021 - 12.2021
- Review and process applications for the Emergency Rental Assistance Program for the State of Louisiana
- Process, monitor, track and report on applications based on established program requirements
- Process applications of grant recipients through review and analysis of financial information while adhering to relevant regulations
- Provide support for daily project management activities including advising, and consulting with applicants
- Review financial records, underlying documentation, and historical reports for accuracy and completeness
- Evaluate and understand manuals, Standard Operating Procedures (SOPs), policies, and other regulatory documents
- Incorporate updates as the program evolves
- Prepare and deliver summaries of financial information
- Determine eligibility of applicants/sub-applicants and compile, develop, and maintain project records supporting eligibility
- Review and validate documentation to ensure information is consistent and properly reconciled
- Report timely on the result of applicant file reviews
- Maintain an efficient review
- Participate in meetings and briefings or undertake other communication with applicants
- Recommend technical guidance and recommendations to management
- Perform other duties as requested by the project team
Case Manager
Louisiana Housing Corporation
10.2020 - 02.2021
- Review applications for the Louisiana Emergency Rental Assistance Program
- Answer phones and any questions the applicant or landlords may have
- Determine eligibility of applicants/sub-applicants and compile, develop, and maintain project records supporting eligibility
- Review and validate documentation to ensure information is consistent and properly reconciled
Customer Service Representative
Confie Insurance Group Holdings, Inc
07.2017 - 05.2020
- Generate finance agreements
- Answer calls related to the customer's account
- Change due dates
- Process insurance payments
- Verify coverage or numerous carrier sites
- Correct errors on finance agreements
- Assist licensed agents
- Input information in a database to keep record of policy information
- Request refunds
- Waive late fees
- Correct address, names, and incorrect premiums
Education
Some College -
University of Louisiana At Lafayette
Lafayette, LA08.2013
Diploma -
Scotlandville Magnet High School
Baton Rouge, LA05.2013
Skills
- Leadership Skills
- Problem Solving
- Creativity
- Adaptability
- Ability to Multitask
- Computer Skills
- Customer Service
- Ability to Work in a Team
- Relationship Building
- Active Listening
- Goal Setting
- Microsoft Office
- Documentation and Case Management
- Data Entry
- Clerical
- Disaster Recovery Planning
- Emergency planning
- Attention to Detail
- Excellent Communication
Details
4434 Monte Vista Dr, Addis, LA, 70710, United States, 3377695746, jennifermcquirter@yahoo.com, Baton Rouge, LA
Certification
- Intro to Case Management
- Microsoft Office
- Louisiana Driver's License
Timeline
Disaster Case Manager
Endeavors, Inc
07.2022 - Current
Customer Care Specialist I
Cox Communications, Inc
04.2022 - 07.2022
Office Administrator
Stonetrust Commercial Insurance Company
12.2021 - 04.2022
Case Manager I
CSRS, Inc
06.2021 - 12.2021
Case Manager
Louisiana Housing Corporation
10.2020 - 02.2021
Customer Service Representative
Confie Insurance Group Holdings, Inc
07.2017 - 05.2020
Some College -
University of Louisiana At Lafayette
Diploma -
Scotlandville Magnet High School