Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jennifer Medina

Kearny

Summary

Results-oriented customer service professional, equipped with broad-based experience working in a warehouse environment. A highly motivated team player and quick learner with a proven track record in getting the job done. Possess excellent analytic, communication, and follow-up skills, eager to work in a fast-paced environment and apply my skills to the benefit of the team, the organization, and the customer.

Overview

7
7
years of professional experience

Work History

Logistics Coordinator

GOFFA International
12.2024 - Current


  • Analyzed shipping data to identify trends, improving overall transportation efficiency.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Create FedEx shipping labels for orders shipping ground and book LTL shipments through their website.
  • Enter data daily into a Shipping plan and edit it as needed for accuracy.
  • Create BOLs
  • Route orders following Vendor manuals.
  • Create Payment Request documents for accounting to process payments.


Shipping Coordinator

Home Dynamix/Town and Country Living, Inc
07.2021 - 10.2023
  • Route orders in customer’s portal following their Vendor manual.
  • Schedule outbound shipping appointments with carriers.
  • Process documents for shipping using various software's.
  • Developed and maintained documentation for shipping processes and compliance standards.
  • Oversaw daily operations of the shipping department, ensuring workflow efficiency.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Provided exceptional customer service by addressing inquiries regarding shipment status or concerns in a timely manner.

Customer Service Logistics Specialist

Sarcona Management, Inc.
12.2018 - 07.2021
  • Served as first-point contact, tasked with handling the day-to-day operations for large food account
  • Responsible for scheduling outbound shipping appointments with carriers
  • Worked with dispatch team and customer to prioritize inbound containers from the port
  • Send pick-tickets to the floor
  • Reviewed outbound shipping paperwork to ensure accuracy before scanning and sending back to customer
  • Tracked customer inventory manually, by item and by lot code (best-by date)
  • Continuously followed-up with floor-staff regarding priority requests from the customer for hot orders or inventory discrepancies
  • Create BOLs and UPS shipping labels as needed
  • Create TMPs on Profit Tools
  • Update VMS system and Google Docs

Education

Bachelor of Arts - Media Arts

New Jersey City University
01.2012

Associate in Arts - Communications

Passaic County Community College
01.2010

Skills

  • Bilingual – English and Spanish
  • Microsoft Office (Word, Excel, Outlook)
  • VMS System, Google Docs
  • Customer service
  • Scheduling coordination
  • Shipping documentation
  • Computer-based inventory system
  • ERP systems proficiency
  • Data entry

Languages

Spanish
Native or Bilingual

Timeline

Logistics Coordinator

GOFFA International
12.2024 - Current

Shipping Coordinator

Home Dynamix/Town and Country Living, Inc
07.2021 - 10.2023

Customer Service Logistics Specialist

Sarcona Management, Inc.
12.2018 - 07.2021

Associate in Arts - Communications

Passaic County Community College

Bachelor of Arts - Media Arts

New Jersey City University

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