Jennifer Meeks
Palmer,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Loan Processor
Redstone Federal Credit Union
Huntsville, AL
05.2021 - Current
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions
- Created and completed loan submission packages
- Helped members resolve account problems and navigate internal systems to handle routine needs
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer
- Cross-trained in different internal databases and service positions to help team members meet coverage demands
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities
- Processed customer account changes with proprietary software
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting
Virtual Teller
Ascend Federal Credit Union
Tullahoma, TN
11.2020 - 04.2021
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Ordered checks, placed stop payment orders and conducted additional special services for customers
- Adhered to financial services security and audit procedures
- Opened new checking, savings and lines of credit for customer accounts
- Entered member transaction data into online banking software
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails
- Entered transactions into computer and issued customer receipts
- Completed monthly audits and managed overdraft reports
- Explained bank services, financial products and applicable fees to customers
- Opened new accounts and served existing customers based on individual financial needs
Virtual Receptionist/Assistant Manager
Dredge No. 7 Inn
Nome, AK
11.2017 - 10.2019
- Answered inbound telephone calls promptly and courteously
- Cultivated rapport with callers
- Represented businesses professionally during closed or busiest hours
- Boosted customer satisfaction ratings by exuding warmth, professionalism and concern for callers
- Processed orders for client business by recording caller needs, answering questions, confirming orders, receiving and processing payment and sending follow up communication
- Collected sales leads from prospective clients
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Resolved customer complaints in a timely fashion while maintaining a professional demeanor.
- Managed daily office operations
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Education
High School Diploma -
Stewart County High School
Dover, TN05.1998
Some College (No Degree) - Business Management
Strayer University
Washington, DCSkills
- Account management
- Management
- Customer support
- Database maintenance
- Inbound and Outbound Calling
- Report generation
- Customer relations
- Office equipment proficiency
- Call Center Operations
- Credit card payment processing
- Commercial Lending and Processing
- Office administration
- Communication skills
- Team collaboration
- Multitasking Abilities
Timeline
Loan Processor
Redstone Federal Credit Union
05.2021 - Current
Virtual Teller
Ascend Federal Credit Union
11.2020 - 04.2021
Virtual Receptionist/Assistant Manager
Dredge No. 7 Inn
11.2017 - 10.2019
High School Diploma -
Stewart County High School
Some College (No Degree) - Business Management
Strayer University