ARMONI DEES
Avondale,AZ
Summary
Detail-oriented Loan Processor and customer service professional with over 5 years of experience in loan processing, claims support, account management, and high-volume customer service. Skilled at reviewing financial documents, processing loan applications, resolving customer concerns, and maintaining compliance with company policies. Proven ability to manage 200+ daily outbound calls while delivering accurate documentation, exceptional customer experiences, and strong team collaboration in fast-paced remote environments.
Overview
7
7
years of professional experience
Work History
Loan Processor
MHA Systems
Tempe, AZ
07.2025 - Current
- Process loan applications while ensuring compliance with company guidelines and lending requirements.
- Review financial documents for completeness, accuracy, and eligibility.
- Make 200+ outbound calls daily using an automated dialing system.
- Research company policies and loan requirements to support accurate loan conversions.
- Collaborate with team members through Microsoft Teams to resolve customer and processing issues.
- Maintain detailed records and ensure timely processing of loan files.
Customer Service Representative
Consumer Cellular
Tempe, AZ
10.2023 - 08.2024
- Assisted customers with billing, account maintenance, products, and technical support.
- Resolved customer concerns while maintaining high customer satisfaction.
- Processed account updates, orders, exchanges, and service requests.
- Utilized problem-solving skills to resolve complex customer issues efficiently.
- Remote
Customer Service Representative
Express Flooring LLC
07.2022 - 05.2023
- Managed customer inquiries and scheduled appointments.
- Maintained accurate customer records and documentation.
- Coordinated with sales representatives to improve scheduling efficiency.
- Delivered outstanding customer support while handling multiple priorities.
- Remote
Claims Specialist
Turo
Phoenix, AZ
07.2020 - 11.2021
- Reviewed claim documentation for completeness and accuracy.
- Supported claims adjusters throughout the claims process.
- Prepared and maintained claim files while ensuring compliance with company procedures.
- Remote
Customer Service Representative
Terminix Pest Control
03.2019 - 05.2020
- Answered high-volume inbound customer calls.
- Assisted customers with billing, payment plans, and account management.
- Resolved customer concerns through professional communication and conflict resolution.
Education
High School Diploma - undefined
Humanities and Science High School
Phoenix, AZ05.2020
Skills
- Loan Processing
- Financial Document Review
- Loan Documentation
- Customer Service Excellence
- High-Volume Inbound & Outbound Calls
- Data Entry & Record Management
- CRM Software
- Microsoft Office Suite
- Microsoft Teams
- Compliance & Quality Assurance
- Account Management
- Billing & Payment Support
- Claims Processing
- Problem Solving
- Customer De-escalation
- Attention to Detail
- Time Management
- Written & Verbal Communication
Timeline
Loan Processor
MHA Systems
07.2025 - Current
Customer Service Representative
Consumer Cellular
10.2023 - 08.2024
Customer Service Representative
Express Flooring LLC
07.2022 - 05.2023
Claims Specialist
Turo
07.2020 - 11.2021
Customer Service Representative
Terminix Pest Control
03.2019 - 05.2020
High School Diploma - undefined
Humanities and Science High School