Jennifer Mejia
Des Plaines,IL
Summary
Personable and dedicated Customer Service Representative, solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and detail-oriented.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loaner Fleet Manager
Fields Chrysler Jeep Dodge Ram
Glenview, IL
10.2022 - Current
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Prepared weekly report summarizing key performance indicators for senior management review.
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
- Provided customer service assistance to customers via phone and email.
Baker
Hilary's Cookies
Chicago, IL
06.2022 - 10.2022
- Managed supply inventory of goods & raw materials
- Analyzed market data based on past sales
- Logged data entry for production & sales into spreadsheets
- Provided customer service by answering questions about menu items or taking orders from customers.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Maintained communication between consumers & distributors.
Baker
Emery's Kitchen
Chicago, IL
02.2021 - 10.2021
- Measured, mixed and prepped raw materials according to company specifications
- Oversaw baking and cooking training of new staff
- Maintained customer relationships at a weekly farmers market
- Implemented a daily task sheet for myself and other employees to maintain production
- Fulfilled goals to ensure all of the product necessary was packaged and ready to be sold.
Delivery Driver/Associate
Panera Bread/Hamra Enterprises
Arlington Heights, IL
07.2020 - 02.2021
- Practiced strict time management both in store with customers and on the road while making deliveries
- Grouped and routed deliveries according to designated areas to maintain efficiency
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Contacted customers prior to delivery to confirm and coordinate delivery times.
Education
High School Diploma -
Maine West High School
Des Plaines, IL05-2018
Skills
- Expense Tracking
- Scheduling
- Inventory Control
- Inspection and quality assurance
- Microsoft Office & Excel
- Appointment Scheduling
- Inbound and Outbound Calling
- Complaint resolution
Certification
- Trained automotive warranty administrator
- ServSafe certified
Timeline
Loaner Fleet Manager
Fields Chrysler Jeep Dodge Ram
10.2022 - Current
Baker
Hilary's Cookies
06.2022 - 10.2022
Baker
Emery's Kitchen
02.2021 - 10.2021
Delivery Driver/Associate
Panera Bread/Hamra Enterprises
07.2020 - 02.2021
High School Diploma -
Maine West High School
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