Jennifer Menard
Kewadin Casino
Sault Sainte Marie,MI
1
Certification
15
years of professional experience
Compassionate Patient Service Assistant skilled in enhancing patient experiences and optimizing clinic workflows. Known for effective communication, problem-solving, and team collaboration.
Work History
Guest Services Supervisor
13 Years 5 Months- Supervised daily operations of guest services team to ensure exceptional customer experiences.
- Trained and mentored staff on best practices for guest interaction and service excellence.
- Coordinated scheduling and workflow to optimize resource allocation and improve efficiency.
- Implemented process improvements that enhanced guest satisfaction ratings and reduced wait times.
- Resolved guest complaints with professionalism, fostering positive relationships and loyalty.
- Conducted regular performance evaluations to identify training needs and promote professional development.
- Collaborated with management to develop strategies for enhancing overall service quality across departments.
- Monitored inventory levels of supplies and equipment, ensuring readiness for peak operational periods.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.
- Collaborated with housekeeping staff to ensure timely room turnovers and high cleanliness standards.
- Processed guest payments and provided accurate change.
- Coordinated with maintenance teams for prompt repairs in guest rooms and common areas, maintaining a well-kept environment.
- Hired, trained and managed team of 18-25 Guest Services Representatives, Front Desk staff and Valet Attendants successfully.
- Initiated partnership with local attractions, offering guests exclusive discounts.
- Managed guest service budget, identifying cost-saving measures without compromising quality.
- Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets(a little bit of budgets).
- Approved/denied vacation/sick time (KRONOS)
Assistant Manager
1 Year 6 Months- Led team initiatives to enhance operational efficiency and streamline processes.
- Coordinated scheduling and resource allocation to maximize team effectiveness during peak periods.
- Oversaw compliance with company policies and industry regulations, ensuring a safe work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
GED
Skills
Patient Confidentiality
Scheduling appointments
Insurance verification
Teamwork and collaboration
Attention to detail
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Active listening
Team collaboration
Effective communication
Adaptability and flexibility
Self motivation
Task prioritization
Time management abilities
Continuous improvement
Credentialed Trainer Certification Front Desk and Scanning
Chauffeur's license
Certification
- Front Desk Basics and Scanning Training - 12/2025
- chauffeur's license
Timeline
Guest Services Supervisor
Kewadin Casino
07.2007 - 12.2020Read More
Assistant Manager
Burger King
01.2006 - 07.2007Read More
Sault Area High School
GED
Read More