Jennifer Mendez
Tucson,AZ
Summary
Seeking an opportunity to utilize my considerable knowledge in the health care industry and superior customer service skills, towards the development of the organization.
Overview
28
28
years of professional experience
Work History
Account Manager
Creative Car Credit, LLC
01.2016 - Current
- Served as a Lead Account manager to for all types of customer matters by interacting with client representatives, stakeholders (Compliance Officer and Finance Manager), and decision-makers Owner and General Manager). Develop a more positive relationship for assigned accounts; ensuring that the customers’ needs and service expectations are met such as accepted verbal and written payment arrangements.
- Anticipate customer service needs by coordinating internal resources to ensure all service and deadlines are met customer expectations defined by timelines and delivery goals promoting customer success. Continue to research root causes of delinquency to work with customers for them to pay the loan in full. Negotiates customer requests and agreements, contract changes, and service requests to achieve goals and generate revenue.
- Maintain an Out for Repossession rate below 2% with a target of 2% or lower. Maintain 30-days account recency at over 96% every month. Maintain 30-days delinquency under 2.5% every month.
- Complied with all laws and company compliance polices. Verify customers’ identity, updated customer information including vehicle insurances when applicable. Log complaints when necessary and escalated these concerns to the Finance Manager.
Patient Access Associate II Admitting
Green Valley Hospital
01.2016 - Current
- Coordinated patient admissions needs and beds assignment to facilitate timely patient placement. Prepares documents, charts, and verify insurance information. Identified out of network or non-participating insurances and informs patients and physicians regarding options. Provided courteous and accurate patient and hospital information with way finding instructions for patients, families, visitors, and ancillary areas.
Billing Account Manager
Sunbelt Medical Billing and Management
01.2015 - Current
- Inputted accurate procedure and diagnosis codes into billing software, to generate claims that will be sent to insurance companies and other third parties. Posted insurance payments by analyzing explanation of benefits for accurate posting of payments, adjustments and reason codes. Reconciled payment batches with finance payment logs. Closely worked with insurance companies to confirm claims are received and paid accurately while analyzing patient statements for accuracy prior to sending.
Patient Collection Specialist - Front Office Supervisor
Tucson Bariatric
01.2011 - 01.2014
- Accurately verified and thoroughly explained medical insurance benefits to patients, correctly filing medical claims with appropriate insurances, accurately reconciling EOBs, troubleshooting denied claims and resubmitted corrected claims for payment, posting payments to patient accounts, patient billing in a timely manner, collected on delinquent accounts, resolving patient billing complaints, etc.
Staffing Manager
Assisting Hands Home Care
01.2009 - 01.2010
- Responsible for interviewing, screening and hiring caregivers including; background checks, reference checks, CPR and TB test valid and current. Instructed a caregiver training class and orientation for all new hires. Managed 30+ caregivers and placed them on complementary assignments. Assisted with new client marketing and business development for Orange County territory. Set-up client in-home assessments and consulted with clients to provide the appropriate staffing solutions. 24-hour, night, and weekend on-call consulting for staff and client services.
Front Office Assistant
Arizona Urologic Specialist
01.2008 - 01.2009
- Compiled, verified, typed, and filed medical records. Prepared folders and maintained records of newly admitted patients. Located, signed out, and delivered medical records requested by Dr’s and hospital departments. Compiled statistical data, such as admissions, discharges, deaths, births, and types of treatment given. Assisted other workers with coding of records. Posted results of laboratory tests to records. Answered phones and screened calls, took messages, scheduled appointments, greeted patients, checked patients in and out, checked insurance and collected co-pays. Obtained authorizations and scheduled surgeries as well as other duties to assist the Doctors and patients in the Front Office.
Staffing & Recruiting Manager
Comfort Care Senior Services
01.2007 - 01.2008
- Responsible for interviewing, screening and hiring caregivers. Verified background information on candidates’ licenses, education, and criminal. Managed 75+ caregivers and placed them on complementary assignments. Consulted with clients to provide the appropriate staffing solutions. Supervised staffing in a time-sensitive environment. Night/Weekend on-call consulting, ensuring that there are adequate numbers of staff to meet the needs of the clients on a twenty-four-hour basis. Built, maintained and managed 35+ client relationships. Managed and oversaw the business office functions including; personnel records, payroll, billing, accounts payable and accounts receivable. Assisted in all operations and marketing efforts.
Loan Processor
Infinity Mortgage
01.2004 - 01.2006
- Processed home mortgage loans using Calyx Point processing program. Handled processing for multiple loan officers and correspondence with industry affiliated agencies. Managed customer credit checks, escrow account movement and completion of loan packages.
Lead Sales Consultant
Gold’s Gym of Tucson
01.1997 - 01.2004
- Achieved top membership sales for downtown Gold’s Gym locale. Developed corporate accounts, creating sustainability through community interaction such as health and wellness seminars to attract new members. Cultivated new clientele through personal contact. Increased referral base through former clientele. Assisted members with all customer service inquiries, billing and collection issues. Trained new sales consultants with standard Gold’s Gym Sales System.
Education
High School Diploma -
El Paso Community College
El Paso, TXSkills
- Insurance Medical Billing, ICD9 and ICD10 Coding, CPT and HCPCS Coding, CMS1500 Forms, Staffing Management, Customer Service, Sales, Accounts Payable, Accounts Receivable, Collections, Payroll, Microsoft Office, Advanced MD, Clinicient, CollectorPro, Portal Pay and other software applications
Timeline
Account Manager
Creative Car Credit, LLC
01.2016 - Current
Patient Access Associate II Admitting
Green Valley Hospital
01.2016 - Current
Billing Account Manager
Sunbelt Medical Billing and Management
01.2015 - Current
Patient Collection Specialist - Front Office Supervisor
Tucson Bariatric
01.2011 - 01.2014
Staffing Manager
Assisting Hands Home Care
01.2009 - 01.2010
Front Office Assistant
Arizona Urologic Specialist
01.2008 - 01.2009
Staffing & Recruiting Manager
Comfort Care Senior Services
01.2007 - 01.2008
Loan Processor
Infinity Mortgage
01.2004 - 01.2006
Lead Sales Consultant
Gold’s Gym of Tucson
01.1997 - 01.2004
High School Diploma -
El Paso Community College
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