Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Jennifer Mendez

Croydon,PA

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

17
17
years of professional experience

Work History

General Manager

Curaleaf Cannabis Dispensary
01.2022 - Current
  • Currently leading a $25M dispensary with a team over 65+ in the company’s second largest volume dispensary. Successfully operating and distributing recreational and medical cannabis while following the state regulations. Complete oversight in all store operations, focusing on strong culture at my location, striving for the growth and development of my team, driving revenue, and achieving all KPI’s. Works tightly with the wholesale team to ensure proper inventory and current selection is ideal to what our customer/patient is needing.

General Manager

Beyond Hello Medical Dispensary
01.2021 - 01.2022
  • Responsible for leading a team of 30+ in the state’s largest volume dispensary. Complete oversight in all store operations including front of house reception, issues with any patients’ medical qualifications, ensuring all certifications are update by the pharmacist. Overseeing all interactions with patient consultations while providing our best patient service. Ensuring we are compliant with the department of health regulations in all operations including proper management of deliveries, receiving medications, creating manifest, mapping product in our system. Conducted all recruiting, hiring, scheduling and upcoming trainings. Finalizes all business decisions that affect the stores budget and P&L. Creating a strong culture for my team while providing exceptional customer service to our patients while driving overall sales and KPI’s.

Shop Manager/District Trainer

Smile Direct Club
01.2019 - 01.2021
  • Lead a team of 8+ dental assistants, created a strategy and executed all aspects of sales and operations; interviewed and trained top talent for 13 stores, trained multiple store managers, built schedules for my store and supported stores, set firm expectations, avid in coaching and assessing performance, traveled to different locations for Pop-up smile shops, lead events to drive business and increase traffic flow. Developed and promoted multiple leaders within my store to further roles.

Store Manager

Victoria Secret
01.2018 - 01.2019
  • Lead a team to create and maintain the best experience for my customers. Created a culture of strong core values aligned with the brand direction while driving total store results in sales, decreased overall shrink, and turnover, aligned payroll. Enhanced the customer experience by providing constant training through roles plays and identifying opportunities in current behaviors.

General Manager-District Manager

Starbucks
01.2015 - 01.2018
  • General Manager Starbucks/Teavana- Lead and developed multiple teams to achieve their goals and deliver the best customer service. Consistently increased overall profits from years prior, supported hiring events for the PA, DE, and NJ areas, recruited and hired for the Philadelphia district, lead and certified the Philadelphia district in the Teavana sales experience, ensured all ordering was in budget, decreased food waste, followed up to ensure customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store, opened 1 out of the 7 Teavana concept stores.
  • Teavana District Manager- Directly responsible for all nine stores in the Philadelphia Metro Area. Provided effective communication and support to ensure growth and development within my stores. Trained and coached my leaders to drive sales, develop a strong culture with core values, recruited for potential future leaders, collaborated closely with all teams to support them in any current trainings, behaviors skills, staffing needed to maximize sales.

Prestige Lancome Lead

Ulta Beauty
01.2012 - 01.2015
  • Created brand awareness with my team and representatives to ensure product knowledge. Exceeded my individual sales goal, including the prestige goals. Lead multiple events to create and maintain a strong clientele. Skilled in performing makeup application, skin consultations, and product demonstrations. Attended multiple training seminars for different cosmetic companies to learn new products. Trained consultants on assorted brands and techniques.

Clinique Counter Manager

Macy’s
01.2009 - 01.2012
  • Lead and developed a counter of 9 advisors, was profitable YTD ended at +1 million dollars in revenue. Present to all training seminars to ensure up to date knowledge on products and controlled inventory. Delivered outstanding customer service by coaching behaviors, consistent role plays, training the advisors multiple selling techniques and makeup applications. Planned multiple events to introduce the brand to new clients, lead classes and clinics to educate customers on upcoming beauty trends.

Education

Diploma & Certificate - Horticulture/Landscape Design

Bucks County Technical High School
06-2008

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Efficient multi-tasker
  • Time management
  • Training and development
  • Verbal and written communication
  • P&L management
  • Multi-Unit Management
  • Customer retention

Timeline

General Manager

Curaleaf Cannabis Dispensary
01.2022 - Current

General Manager

Beyond Hello Medical Dispensary
01.2021 - 01.2022

Shop Manager/District Trainer

Smile Direct Club
01.2019 - 01.2021

Store Manager

Victoria Secret
01.2018 - 01.2019

General Manager-District Manager

Starbucks
01.2015 - 01.2018

Prestige Lancome Lead

Ulta Beauty
01.2012 - 01.2015

Clinique Counter Manager

Macy’s
01.2009 - 01.2012

Diploma & Certificate - Horticulture/Landscape Design

Bucks County Technical High School
Jennifer Mendez