Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
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JENNIFER MENDOZA

JENNIFER MENDOZA

CHARLOTTE,NC

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.

Loan management professional with comprehensive background in overseeing loan processes and ensuring regulatory compliance. Known for fostering team collaboration and achieving outstanding results. Skilled in risk assessment, customer relationship management, and adapting to changing needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist/Interpreter

Butler and Quinn LawFirm
01.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Loan Officer

Grameen America
07.2019 - 12.2023
  • Located information or reports needed by underwriters, assisting with approval or denial decisions.
  • Coordinate and schedule meetings and conferences with internal and external clients.
  • Prepare and distribute meeting agendas, minutes, and other relevant materials.
  • Handle confidential information and documents with discretion and maintain their proper organization.
  • Developed calling program and prospect list to solicit new business relationships.
  • Verified completeness, accuracy, and integrity of loan agreements.
  • Brought in new clients and increased revenue by promoting banks and available services.
  • Maintained knowledge of current industry regulations, policies, and procedures to ensure compliance at all times.
  • Provided exceptional customer service by being readily available via phone or email when clients had questions or concerns.

Phone Sales Manager

Metro T-mobile
01.2017 - 01.2019
  • Organized training for new team members and routine retraining for established employee's.
  • Covered daily business requirements with well-organized schedules and properly delegated assignments.
  • Enforced safety procedures and monitored compliance.
  • Set sales targets and developed marketing plans to achieve goals.
  • Hired/Trained, mentored new employees.
  • Resolved conflicts between team members professionally.
  • Set sales targets and developed marketing plans to achieve goals.
  • Analyzed market trends and adapted strategies.
  • Trained team to deliver optimal and guest service.

Education

High school Diploma - undefined

Garinger
Charlotte, NC
01.2017

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents
  • Strong customer service
  • Stress tolerance
  • Multitasking
  • Problem Solving
  • Teamwork Abilities
  • Adaptability
  • Positive Attitude
  • Self - Motivation
  • Hardworking
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Scheduling appointments
  • Typing speed
  • Front desk operations
  • Punctual and reliable
  • Call answering and routing
  • Payment processing
  • Courteous and professional
  • Billing and invoicing
  • Documentation
  • Professional and polished presentation
  • Phone etiquette
  • Mail distribution
  • Telephone skills
  • Active listening
  • Critical thinking
  • Relationship building
  • Customer satisfaction measurement
  • Fluent bilingualism
  • Bilingual communication
  • Calm and professional under pressure

LANGUAGES

Fluent English
Fluent Spanish

Certification

Certified Nail Technician

Timeline

Receptionist/Interpreter

Butler and Quinn LawFirm
01.2025 - Current

Loan Officer

Grameen America
07.2019 - 12.2023

Phone Sales Manager

Metro T-mobile
01.2017 - 01.2019

High school Diploma - undefined

Garinger

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