Jennifer Mera
Customer oriented General Manager with 25 years of experience, focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high stress environments. Highly motivated leader and strategic planner with comprehensive managerial acumen. Experienced caregiver knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains relevant on current medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Gap in employment from September 2019 to May 2022 I was caring for disabled parents until they passed.
Work History
Collections Specialist II
9 MonthsOversees entire operation of the assigned blood drive ensuring it runs efficiently.
Making sure all team members are following the correct procedures, protocol and safety standards at all times.
Assure that donors are receiving a positive experience during their donation.
Collections Technician III
2 Years 2 Months- Perform blood draws from donors, along with the setup and breakdown of the drive. Ensure protocols are followed.
DSP (Direct Support Professional)
1 Month- Assist individuals with intellectual and physical disabilities with daily living activities. Transport and accompany the clients to appointments and outings. Support the individual to be more independent.
Private Caregiver
7 Months- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
General Manager
25 Years 6 Months- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.