JENNIFER MERCADO
Hollywood,FL
Summary
Overview
25
25
years of professional experience
1
1
Certification
Work History
MEDICAL ASSISTANT (Pediatric Endocrinology)
Memorial Physician Group
01.2019 - Current
- Performs vitals sign such as patient weight, height, blood pressure, etc tasks also performs finger sticks to check blood glucose.
- Answers telephone calls from patient's families regarding medication refills, medication authorization and triage the patient prior to scheduled appointment.
- Assists physicians in the exam room as needed.
- Prepares new patient charts prior to the appointment for their current medical records via telephone to the primary care physician or thru messaging the patient directly.
- Sanitizes, restocks, and organizes exam rooms after each patient.
- Develops strong rapport with patients along with their families and provides support if needed.
MEDICAL ASSISTANT/CARE COORDINATOR
Gastro Health
01.2015 - 01.2019
- Answered telephone calls from patient's and returned calls from voicemail received regarding medication refills, medication authorization and triaged the patient prior to scheduled appointment if needed.
- Developed strong rapport with patients along with their families and providing support as needed.
- Prepared new patient charts prior to the appointment for their current medical records via telephone to the primary care physician or thru messaging the patient directly.
- Scheduled surgical procedures alongside patient and provided instructions on how to prepare for procedure.
- Built strong relationships with patients through excellent communication skills to commit to quality patient care.
MEDICAL ASSISTANT TRAVELER
Gastrointestinal Diagnostic Center
01.2013 - 01.2015
- Traveled to various satellite offices to assist physician.
- Performed vitals sign such as patient weight, height, blood pressure and entered information in patient's chart.
- Prepared new patient charts prior to the appointment for their current medical records via telephone to the primary care physician or thru messaging the patient directly.
- Contacted patients primary care office for authorizations if required / needed.
REFERRAL COORDINATOR/MEDICAL ASSISTANT
Moskowitz and Cohen M.D., PA.
01.2008 - 01.2013
- Demonstrated to detail and organizational skills in managing a high volume of referrals.
- Managed precertifications and also verified insurance coverages in order to process referral authorizations.
- Responded to patient inquiries to offer timely updates regarding referral status. Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Served as a liaison between specialists office and patients to ensure timely access to needed services with their referrals for their appointments.
MEDICAL ASSISTANT
Resnik Skin Institute
01.2006 - 01.2008
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls from patient's regarding medication refills, medication authorization and triaged the patient prior to scheduled appointment.
- Sanitized, restocked, and organized all exam rooms after each patient to prepare for the next patient for office visits or surgical procedures alongside physician.
MEDICAL ASSISTANT/MEDICAL RECORDS MANAGER
Center for Advanced Cardiology
01.2000 - 01.2006
- Improved patient care by managing and organizing medical records for easy access and retrieval.
- Managed a team of all medical records clerks in the department as their leader, providing guidance on their daily tasks and ensuring timely completion of projects while assisting patient's with receiving their medical records.
- Performed vitals sign such as patient weight, height, blood pressure and entered information in patient's chart.
- Performed phlebotomy on patient's as a phlebotomist when needed.
Education
PATIENT CARE TECHNICIAN DIPLOMA -
Everest University
Pompano Beach, Florida2015
MEDICAL ASSISTANT DIPLOMA -
Technical Career Institute
Miami, Florida2001
High School Diploma -
William H Turner Technical Arts High School
Miami, Florida2000
Skills
- Fluent in English and Spanish
- HIPAA / OSHA Compliance
- BLS / CPR Certified
- MHS Lean Yellow Belt
- Direct Patient Care
Certification
- BLS / CPR Certified
- MHS Yellow Lean Belt
- OSHA
- HIPAA
Accomplishments
President's List
References
Upon request
Timeline
MEDICAL ASSISTANT (Pediatric Endocrinology)
Memorial Physician Group
01.2019 - Current
MEDICAL ASSISTANT/CARE COORDINATOR
Gastro Health
01.2015 - 01.2019
MEDICAL ASSISTANT TRAVELER
Gastrointestinal Diagnostic Center
01.2013 - 01.2015
REFERRAL COORDINATOR/MEDICAL ASSISTANT
Moskowitz and Cohen M.D., PA.
01.2008 - 01.2013
MEDICAL ASSISTANT
Resnik Skin Institute
01.2006 - 01.2008
MEDICAL ASSISTANT/MEDICAL RECORDS MANAGER
Center for Advanced Cardiology
01.2000 - 01.2006
PATIENT CARE TECHNICIAN DIPLOMA -
Everest University
MEDICAL ASSISTANT DIPLOMA -
Technical Career Institute
High School Diploma -
William H Turner Technical Arts High School
- BLS / CPR Certified
- MHS Yellow Lean Belt
- OSHA
- HIPAA
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