Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jennifer Merced

Katy,TX

Summary

Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency. Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule, and personnel management.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Team Leader

Walmart
Katy, Texas
05.2020 - 01.2024
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Organized client meetings to provide project updates.
  • Assessed company operations for compliance with safety standards.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Maintained positive working relationship with fellow staff and management.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Ensured compliance with legal and regulatory requirements in all team activities.

Secretary

Hospital UPR - Dr. Federico Trilla
Carolina, PR
01.2005 - 01.2010
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Drove customer feedback to deliver information to management for corrective action.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.

Education

Associate of Arts - College

John Dewey
Hato Rey , PR
05-2003

Skills

  • Complaint resolution
  • Coaching
  • Mentoring
  • Flexible schedule
  • Team motivation
  • Staff education and training
  • Team supervision
  • Verbal and written communication
  • Work planning
  • Client service
  • Process improvement

Certification

  • Bloodborne Pathogens,Exposure Control, Transportation & Specimen Integrity
  • HIPAA

Languages

Spanish
Professional
English
Professional

Timeline

Team Leader

Walmart
05.2020 - 01.2024

Secretary

Hospital UPR - Dr. Federico Trilla
01.2005 - 01.2010

Associate of Arts - College

John Dewey

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Jennifer Merced