Jennifer Meshell
Houston,TX
Summary
Detail-oriented and customer-focused professional with extensive experience in customer service, scheduling, and leadership. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Hourly Secondary Service Manager
H-E-B
08.2023 - Current
- Oversee daily front-end operations, ensuring exceptional customer service and efficient workflow.
- Lead and support Partners through scheduling, training, and performance management.
- Resolve customer concerns promptly while maintaining compliance with company policies and procedures.
Assistant Service Manager
H-E-B
09.2019 - 01.2023
- Supervised front-end Partners to maintain high service standards and productivity.
- Partnered with Service Leaders to implement process improvements and drive departmental goals.
- Trained and mentored new Partners on procedures and customer service best practices.
Customer Service Assistant / Checker
H-E-B
11.2017 - 09.2019
- Delivered friendly, accurate, and efficient checkout service for all customers.
- Supported front-end operations by handling inquiries, returns, and product assistance.
- Maintained a clean, organized workspace and upheld store service standards.
Education
Associate of Arts - Multidisciplinary Studies
Houston Community College
Houston, TX05-2020
Bachelor of Science - General Business
University of Houston-Clear Lake
Houston, TX12-2027
Skills
- Customer Service & Support
- Scheduling & Time Management
- Leadership & Team Supervision
- Detail-Oriented & Organized
Timeline
Hourly Secondary Service Manager
H-E-B
08.2023 - Current
Assistant Service Manager
H-E-B
09.2019 - 01.2023
Customer Service Assistant / Checker
H-E-B
11.2017 - 09.2019
Bachelor of Science - General Business
University of Houston-Clear Lake
Associate of Arts - Multidisciplinary Studies
Houston Community College