Jennifer Mikus
Southampton,New Jersey
Summary
Seasoned Senior Store Manager with background in overseeing daily operations of high-volume stores. Skilled in building and maintaining strong customer relationships, managing inventories, and driving sales through effective team leadership. Demonstrated success in staff training and development, improving store cleanliness standards, as well as implementing operational improvements for increased efficiency. Known for strategic planning abilities that contribute to long-term business growth.
Overview
27
27
years of professional experience
Work History
Senior Store Manager
FedEx Office
Lawrence Township, NJ
07.2024 - Current
- Developed and implemented strategies that increased store sales and enhanced operational efficiency.
- Managed inventory control, cash handling, and store procedures, ensuring accuracy and compliance during openings and closings.
- Ensured smooth daily operations and maintained a clean, safe environment for customers and employees.
- Led store employees in fast-paced settings through proactive communication and constructive feedback.
- Addressed customer complaints promptly, resolving issues to sustain positive client relationships.
- Analyzed financial data to identify trends in customer spending habits, informing strategic decisions to align offerings with customer needs.
Interim Senior Store Manager
FedEx Office
Eatontown, New Jersey
05.2024 - 07.2024
- Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
- Enhanced store appearance through strategic merchandising, impactful visual displays, and organized inventory management to attract customers.
- Optimized staffing schedules to balance coverage during peak hours and reduce labor costs.
- Trained and mentored staff to improve customer service skills and overall team performance.
- Maintained strict compliance with all safety regulations, legal requirements, and company policies to protect the business from potential liabilities.
Store Manager
FedEx Office
Mount Laurel, New Jersey
05.2010 - 05.2024
- Oversaw daily operations to ensure store efficiency and maintain a clean, safe environment for customers and employees.
- Led store employees in a fast-paced environment through proactive communication and constructive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited and trained new employees on store policies and procedures to ensure compliance and operational consistency.
- Maintained compliance with company policies and safety standards consistently.
Store Consultant
Kinkos/Fedex Office
Mount Laurel, New Jersey
06.1999 - 05.2010
- Provided fast, friendly service for routine questions and resolved service complaints effectively.
- Built strong relationships with customers, enhancing loyalty and facilitating product knowledge sharing.
- Communicated customer concerns, store issues, and inventory needs to supervisors for timely resolution.
- Negotiated and closed deals with minimal oversight.
- Developed tailored solutions for diverse customer projects.
Education
High School Diploma -
Maple Shade High School
Maple Shade Township, NJSkills
- Store operations management
- Financial analysis
- Customer relationship management
- Customer service excellence
- Team leadership and coaching
- Dynamic leadership
- Customer engagement
- Brand awareness strategies
- Multitasking and organization
- MS Office proficiency
- Effective communication
Timeline
Senior Store Manager
FedEx Office
07.2024 - Current
Interim Senior Store Manager
FedEx Office
05.2024 - 07.2024
Store Manager
FedEx Office
05.2010 - 05.2024
Store Consultant
Kinkos/Fedex Office
06.1999 - 05.2010
High School Diploma -
Maple Shade High School