Jennifer Miles
Parkville,Maryland
Summary
Proven to excel in fast-paced environments, I bring a robust blend of critical thinking and customer service skills honed at Baskin Robbins. Demonstrating a strong commitment to safety protocols and problem-solving, I effectively lead teams to surpass goals, ensuring efficiency and high-quality standards are met with less than 2% rework required, As well as making sure every customer left happy and were excited to return back.
Overview
3
3
years of professional experience
Work History
Hand & Stone
Sales Associates
05.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with safety regulations and reducing accidents.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated versatility by quickly learning new tasks as required, increasing value within the team.
- Used hand tools skillfully to complete tasks accurately and efficiently, minimizing material waste and rework.
Baskin Robbins
Shift Lead
07.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Burger King
Crew Member
06.2021 - 07.2022
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Massage Therapy
Fortis Institute
Towson, MD07.2024
High School Diploma -
Loch Raven High School
Baltimore, MD06.2023
Skills
- Safety Protocols
- Equipment Repair
- Task Prioritization
- Dependable and Hardworking
- Safety Management
- Problem-solving abilities
- Customer Service
- Active Listening
- Critical Thinking
- Appointment Scheduling
Languages
French
Limited Working
Timeline
Hand & Stone
Sales Associates
05.2024 - Current
Baskin Robbins
Shift Lead
07.2023 - 05.2024
Burger King
Crew Member
06.2021 - 07.2022
No Degree - Massage Therapy
Fortis Institute
High School Diploma -
Loch Raven High School