Olumide Ojo

Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.

Customer Service

• Drive, teach and adhere to the P’s of retail to include but are not limited to People, Product, Price, Purchasing, Position, Presentation, Promotion and Pro Services
• Engage customers and provide quality shopping experience, and ensure store associates provide quality customer service
• Strategically merchandize and utilize the company guidelines to outline merchandising practices.
• Ensure store presentation standards are achieved and maintained. Guarantee safety and security of customers and employees by following established guidelines and procedures regarding loss prevention and risk management.
• Assist the Chief Executive Merchant in supporting, modeling, and enhancing seamless customer service focus by creating an environment that is friendly, helpful, knowledgeable and quick for customers and co-workers.
• Work as KCM or Manager on Duty as required

Administrative

• Conduct weekly competitive shops.
• Communicate pricing and/or inventory issues to the senior team.
• Analyze and work all business reports in order to be in the best merchandising, in-stock and pricing position. Reports include but are not limited to the following:
  Profit Los statements (P&L)
  Category Performance Report (CPR)
  Business Analysis Tool Report (BAT)
  Store Purchase Order Analysis Report (STPOA)
  Store Price Change Report (STPRC)
• Utilize computer and point of sale systems to maintain accurate inventory, cycle counts, and profit and loss management, including shipping and receiving of inventory.
• Ensure brand standards and operating standards meet or exceed expectations to support brand consistency.
• Interface with corporate headquarters employees.

Supervisory

• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess the performance of associates on a timely basis.
• Train, develop, supervise and define workload of store associates as appropriate.
• Monitor associate retention and career development and communicate improvement efforts to Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling.
• Ensure compliance to scheduling, hiring, payroll and business planning processes.
• Monitor, maintain and follow company policies, support company expectations and systems.
• Perform additional managerial duties as necessary.

Store Operations

• Assist the Chief Executive Merchant in handling store level human resources or loss prevention issues as necessary.
• Available to open and/or close the store in an effective manner.

Overseeing daily operations, planning, assigning, and directing work. Authorizing and discussing employee performance appraisals. Addressing employee performance and corrective action plans. Analyzing and improving organizational processes. Improving quality, productivity, and efficiency. Implementing policies and strategies to improve productivity and efficiency levels. Managing quality assurance programs, strategizing process improvements to ensure everyone completes their tasks on schedule.

Implemented new procedures and technologies that improved efficiency and streamlined operations, improving vendor relations, and reducing product waste. Monitor all product inventory and ordering, working with the vendors to get the best quality, service and price. Identified potential problems and found solutions to maximize efficiency and revenue.

Organizing both weekly & monthly meetings to assist with long-term planning to support the company’s goals. Within these meetings, coordinating different teams to foster an exchange of ideas as well as cross-team learning opportunities. Improved safety cognizance within both the warehouse and office concerning heavy machinery & life safety awareness.

Successfully trained warehouse team on product quality inspection to reduce reorders and to improve the quality of products received. Helped improve employee morale and company culture. Maximizing communication within teams to improve efficiency and productivity.

Overseeing daily operations, managing personnel, ensuring warehouse safety, providing excellent customer service. Responsible for hiring, training, and managing office staff, warehouse personnel and field supervisors, monitoring, and managing purchases, product installation and product inventory. Building a strong office and warehouse team, revamping and reorganizing warehouses to improve productivity and efficiency.

Managed maintenance activities, including supervising staff and inspecting equipment and tools. Overseeing various projects including exterior property repainting, pool area expansion and the remodeling of the 30-year-old apartments into contemporary fashioned luxury apartments. Executed tasks within time frame and budget constraints.

Prepared and presented detailed reports to upper management in addition to keeping detailed records of equipment, work orders, and system upgrades. Budget creation and management, employee scheduling, hiring, training employee evaluations and goal setting.