Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marlon Dews

Baton Rouge,LA

Summary

Seasoned Department Manager with relevant experience in overseeing daily operations, improving process efficiencies and leading productive teams. Strengths include strategic planning, team leadership, and problem-solving skills. Demonstrated success in implementing new processes to enhance sales performance. Strong ability to inspire team members while maintaining focus on achieving departmental objectives.

Overview

4
4
years of professional experience

Work History

Tile/ Stone Department Manager

Floor & Decor
Baton Rouge, LA
03.2022 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved CARE All-Star status through consistent high-quality customer service and satisfaction.

Stone Department Manager

Floor & Decor
Houston, TX
03.2021 - 03.2022
  • Established clear performance expectations for staff members, which led to increased accountability.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Utilized the CARE method to help associates create an environment that is welcoming, helpful, knowledgeable, and efficient for the customers.
  • Supported Chief Executive Merchant with staffing, recruiting, and training sales associates, and inspired them to become high-selling, productive team members with strong Floor & Decor knowledge and professionalism.

Education

Bachelor of Science - Marketing

Northwestern State University of Louisiana
Natchitoches, LA
05-2015

Skills

  • Customer Service
  • Staff Management
  • Team Supervision
  • Problem-Solving
  • Operations Management
  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Brand Management
  • Coaching and Mentoring

Timeline

Tile/ Stone Department Manager

Floor & Decor
03.2022 - Current

Stone Department Manager

Floor & Decor
03.2021 - 03.2022

Bachelor of Science - Marketing

Northwestern State University of Louisiana

Similar Profiles

CREATE PROFILE
Marlon Dews