Jennifer Phelps
Colchester,IL
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
14
14
years of professional experience
Work History
Public Service Representative
State of IL Secretary of State DMV
Carthage, IL
07.2023 - Current
- Adhered to departmental policies and procedures related to customer service practices.
- Assisted customers with completing required documents accurately and timely.
- Resolved customer complaints in a courteous and efficient manner.
- Processed payments for various services and fees via cash, check, or credit card transactions.
- Performed data entry of client information into the database system.
- Provided assistance with general information, forms, applications, and services.
- Ensured that all customer requests were handled promptly and professionally.
- Answered incoming calls and responded to customer inquiries in a professional manner.
Dispatcher
Macomb McDonough County Communications Center
Macomb, IL
04.2019 - 06.2023
- Provided pre-arrival instructions to callers in life threatening situations.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Coordinated activities between multiple agencies during emergency situations.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Mentored junior team members and managed employee relationships.
Manager
Munson's Pool & Spa
Macomb, IL
04.2017 - 04.2019
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
Business Owner
Pro Builders
Industry, IL
01.2011 - 04.2017
- Oversaw daily operations of the business and provided guidance when needed.
- Identified and recruited staff members, including managers and sales personnel.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Resolved conflicts between employees or customers in a timely manner.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Kept records for production, inventory, income, and expenses.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
High School Diploma -
Industry High School
Industry, IL05-1995
Skills
- Dispute Mediation
- Complaint Handling
- Policy Knowledge
- Strong interpersonal skills
- Compliance Monitoring
- Risk Assessment
- Safety Compliance
- Quality Control
- Employer compliance
- Multitasking
References
References available upon request.
Timeline
Public Service Representative
State of IL Secretary of State DMV
07.2023 - Current
Dispatcher
Macomb McDonough County Communications Center
04.2019 - 06.2023
Manager
Munson's Pool & Spa
04.2017 - 04.2019
Business Owner
Pro Builders
01.2011 - 04.2017
High School Diploma -
Industry High School
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