Jennifer Minicucci
Waterbury,CT
Summary
Results-driven Senior Analyst with expertise in data analysis and team collaboration at Webster Bank. Enhanced customer satisfaction through efficient loan processing and compliance documentation. Proven decision-making skills and attention to detail led to improved operational efficiency. fostering a culture of teamwork and skill development.
Overview
29
29
years of professional experience
Work History
Senior Analyst, Consumer Underwriting
Webster Bank
Southington, CT
11.2006 - Current
- Analyzed credit, income, title documents and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Collaborated with cross-functional teams to enhance operational efficiency and service delivery.
- Mentored junior analysts, fostering skill development and promoting collaborative work environment.
Sales Associate
Webster Bank
Wallingford, CT
05.1997 - 11.2006
- Assisted customers in identifying financial products that meet their needs
- Maintained knowledge of current promotions and services to enhance customer experience
- Resolved customer inquiries and concerns promptly to ensure satisfaction
- Collaborated with team members to achieve sales goals and improve service delivery
- Built relationships with customers to encourage repeat business.
Skills
- Data analysis
- Time management
- Analytical thinking
- Team collaboration and leadership
- Decision-making
- Attention to detail
Timeline
Senior Analyst, Consumer Underwriting
Webster Bank
11.2006 - Current
Sales Associate
Webster Bank
05.1997 - 11.2006