Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Jennifer Mittelstedter

Jennifer Mittelstedter

Northglenn,Colorado
Nothing changes if nothing changes.

Summary

Experienced Telecommunications Technician with over 32 years of experience in Telecom, looking to supplement income part-time. Excellent reputation for resolving problems and improving customer satisfaction.

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

33
33

Years of professional experience

Work History

Telecommunications Technician

AT&T
Englewood, CO
10.1989 - Current
  • Troubleshoot hardware to determine and rectify network problems.
  • Performed necessary maintenance to support network availability.
  • Performed network testing to determine performance levels of new facilities and detect faults in existing service.
  • Diagnosed and resolved hardware, and network problems and replaced defective components.
  • Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and also add new service and disconnect old service.
  • Collaborated with personnel at various network on-sites to trouble shoot network problems.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Top performer on team.
  • On Time Performance over 99%
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution

Loan Processor

First Virginia Bank
Falls Church, VA
04.1987 - 10.1989
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Handled any conditions sent from underwriting departments.
  • Processed loans within various departments to achieve timely, accurate and fair proceedings.
  • Set up and completed loan submission packages.
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
  • Evaluated approvals against established bank and government lending standards.

Education

High School Diploma -

Garber High School, Essexville, MI
06.1983

Skills

  • Production Work
  • Network Repairs
  • Diagnosing Issues
  • Troubleshooting AT&T Network
  • Configuring Network Elements
  • Troubleshooting and Modifications
  • Network Migration
  • Effective Prioritization
  • Network Testing
  • Monitoring Tests
  • Problem Resolution
  • Problem Analysis
  • Technical Document Reading
  • Special Projects

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Telecommunications Technician - AT&T
10.1989 - Current
Loan Processor - First Virginia Bank
04.1987 - 10.1989
Garber High School - High School Diploma,

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Jennifer Mittelstedter