Excel, PowerPoint, SharePoint, Salesforce, Word, Publisher, and more can be provided on request
Jennifer M Kazeck
Palm Bay,FL
Summary
Seasoned and agile project/program manager with proven results in driving innovation with on time delivery and within budget. Data driven logistical and analytical solutions presented to upper-level management, decision makers, partners, and vendors. Able to communicate through visual and graphic analysis to upper-level executives and other relevant audiences. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager – Workforce Management Short-Term Resource Planning (STRP) – Logistics
AT&T
02.2020 - Current
- Initiated new report of COVID-19 routing / skilling changes to inform upper leadership daily
- Provide dynamic forecasting of daily call volume traffic for regional/national call center operations
- Conduct analysis of call volume patterns for outliers with schedule reporting
- Anticipated change requests through recommendations to Call Center Leadership (GM, Area Manager, & Supervisor) across multiple work sites
- Designed an accountability system for Workforce Managers allowing for self-correction saving time and money.
Senior Compliance Analyst
AT&T
03.2015 - 02.2020
- Wrote business cases for creation of new products, teams, or processes based on findings.
- Enhanced regulatory compliance by developing and implementing comprehensive policies and procedures.
- Conducted thorough investigations to address potential violations of regulations, resulting in reduced penalties and fines.
- Streamlined internal audit processes for improved efficiency and risk mitigation.
- Contributed significantly to company-wide efforts toward creating a culture of compliance through ongoing education and communication initiatives.
- Served as a subject matter expert on regulatory requirements during system implementations and process improvements projects, ensuring seamless integration into existing workflows.
- Prepared detailed reports on investigative findings, presenting recommendations for corrective action to senior leadership.
- Worked closely with legal counsel on matters involving potential litigation or regulatory action stemming from non-compliance incidents, helping to minimize associated costs and reputational damage.
Professional-Tech Project Management for BCS Profile Management Team
AT&T
09.2011 - 01.2015
- Created a new program supervising two project analysts
- Implemented companywide collaboration supporting 5500+ employees’ computer and system accesses
- Streamlined new employee access and onboarding
- Initiated profile accountability and quality reviews every 6 months
- Created internal controls for program compliance and system Sarbanes Oxley (SOX) compliance
- Identified and resolved any conflicts within team
- Coached and mentored, project team members and contractors
- Developed and maintained the Profile Management SharePoint website
- Made sure all necessary tools were up to date and easy for Business units and analysts to use
- Created and maintained forms and guides with detailed instructions
- Ensured forms were user friendly relieving managers of challenges understanding complex systems and profiles needed for their teams.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Professional-Tech Project Management for Enterprise Mobility Care Systems Team
AT&T
02.2006 - 09.2011
- Utilized cost estimating data techniques and lifecycle cost analysis to manage business request process
- Integrated Scope Management in defining and controlling on-going planning, development, change and maintenance of systems implementation to identify all deliverables needed to be completed to finish the project on time and within budget parameters
- Tracked key project milestones
- Developed User Test cases
- Ran User Testing - over 25 – 50 users per release
- Assisted in creating change request documents for system enhancements
- Manned War room during release process addressing any defects immediately
- Attended or Ran Postmortem calls to determine what went well or what to do better and storing documentation for future releases.
Education
No Degree - Psychology
Daytona State College
Deltona, FLHigh School Diploma -
Ashtabula County Technical And Career Center
Ashtabula, OHSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Project Management
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Policy Implementation
- Performance Management
- Workforce Management
- Product Management
Accomplishments
- Resolved product issue through consumer testing.
- Saved the company $3,5 million over 3 years by implementing a successful productivity improvement plan.
- Collaborated with team of 35 in the development of Telegence invoice improvement.
Affiliations
- Education
- 2020 LevelUP Graduate (leadership internship AT&T)
- 2018 Management Development Program Graduate AT&T
- WOA (Woman of AT&T) National Technology Committee Chairperson 2019 - Present
- Director of Community Service WOA (Woman of AT&T) FL/PR 2018 – Present
- President - Central Florida Herpetological Society
- Marketing Certificate, Ashtabula Joint Vocational School, Ashtabula, Ohio
- Six Sigma – Green Belt Certification
- Pursuing AA degree in Business with plan to continue to bachelor’s in business management
- Completed PMP Certification courses
Certification
- Six Sigma Training - 2 month
- Project Management Training course - 35 hours
- Agile Training
- Scrum training
Non-Profit community service
Served as Vice President and President of the Minnesota Herpetological society - 8 years
Served as President of the Central Florida Herpetological Society - 5 years
Served as Director of Community Outreach for the non - profit group Women of AT&T Florida and Puerto Rico
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPersonal development programsQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Interests
Animals, Hiking, being outdoors, and crafting
Timeline
Manager – Workforce Management Short-Term Resource Planning (STRP) – Logistics
AT&T
02.2020 - Current
Senior Compliance Analyst
AT&T
03.2015 - 02.2020
Professional-Tech Project Management for BCS Profile Management Team
AT&T
09.2011 - 01.2015
Professional-Tech Project Management for Enterprise Mobility Care Systems Team
AT&T
02.2006 - 09.2011
No Degree - Psychology
Daytona State College
High School Diploma -
Ashtabula County Technical And Career Center